Process Executive - Japanese language | Kuala Lumpur, MY

Description:

• Good written communication skills and comprehension.
• Intermediate level knowledge on MS Office applications like Excel, Outlook, and Word.
• Good on Numerical ability and Logical reasoning.
• Preferably from Finance background, knowledge of terms like accruals, payment cycles etc (Added advantage).
• Maintaining timelines and accuracy in processing.
• Attention to details and ability to meet deadlines.

Roles & Responsibilities:

• SLA Compliance: Executes transactions as per prescribed guidelines and timelines in order to meet SLA targets.
• Participates / supports the TL in the daily huddles, provides training / inputs on processes / business to the team in order to ensure delivery predictability.
• Process Compliance: Executes transaction processing in order to meet quality standards. Conducts QC / QA programs as part of the quality plan.
• Customer Interaction: Handles / helps resolve escalations at the process level in order to ensure high customer satisfaction.
• Process Reengineering: Participate in the ideation process, produces the documentation, and trains the team on the reengineered process in order to meet client and internal commitments on a continuous basis.
• Talent Management (People Management): Supports the TL by training people on process / domain as part of the growth plan in order to ensure high E-Sat.
• Knowledge Management: Reviews and validates the inputs from PEs and creates case studies/FAQs in order to capture tacit knowledge.