Process Assurance Specialist

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Document Control Responsibilities

• Developing, revising, reviewing, and formatting documents and records: Ensure adequacy, relevance, and currency as per Document Control Requirements.
• Coordinate and lead the physical production and distribution of documents and records: Track and maintain record-keeping for documents being distributed, requested, or disposed of.
• Facilitate and lead updates to documents: Ensure revisions are properly captured and identified.
• Oversee the storage of controlled manuals: Maintain the DCC library.
• Maintain and control: The Master Directory and Station Master List for all relevant entities. Liaise with Document Control Executives of other AOCs for updates and changes.
• Facilitate, execute, and implement Hazard Identification and Risk Assessments: Address Management of Change when internal processes are subject to modifications.
• Understand, propose, and implement digital automation for internal processes: Ensure proficiency in dashboard creation, data analysis, and process flow mapping.
• Perform any other tasks necessary: Ensure Document Control processes are implemented effectively.

Operations Quality Assurance (OQA) Responsibilities

• Manage the OQA information dashboard.
• Plan, prepare, and manage the OQA Annual Audit Program: Update and monitor audit schedules and the audit database. Communicate changes to the Audit Program with stakeholders.
• Plan and execute audits related to ground operations at hubs and stations: Perform audits as outlined in the OQA Yearly Audit Program.
• Act as the OQA main representative for assigned audits: Relay audit results to Auditees. Escalate issues to relevant parties until audit closure.
• Lead and facilitate: Preparation and completion of all assigned audit records and reports. On-site audit performance and results, guiding the OQA Audit Team in reaching conclusions.
• Review: Outcomes of root cause analysis and risk assessments performed by Auditees. Effectiveness of implemented action plans.
• Ensure timely and effective resolution of NCRs (Non-Conformance Reports): Mitigate identified risks. Organize follow-up audits as needed.
• Organize and facilitate the OQA Audit Team during audits: Act as a point of reference for resolving conflicts or issues between parties. Manage resources and audit expenses to stay within the approved budget.

Criteria

• Proficient with Microsoft Word and Excel.
• Aviation background is preferred.
• Able to maintain a high level of confidentiality.
• Expertise in managing and maintaining aviation records with compliance to industry standards.
• Certified training in auditing practices with a focus on quality assurance and regulatory compliance.
• Advanced proficiency in data visualization tools for actionable insights and strategic decision-making.

AirAsia SEA Sdn Bhd (Formerly known as AirAsia Global Shared Services Sdn Bhd) (1045172-A) is a subsidiary company of AirAsia Berhad. We are a global shared services provider enabling our clients with finance and accounting services, people department support, analytics, data management, credit & collections, and strategic procurement.

We aim to continuously improve processes and explore new ways to increase our clients' profitability. Our clients can now spend more time on making money and less time on accounting for it.

To ensure our customers succeed, exceeding their expectations, AGSS will work hand in glove with the customer on new processes and systems, introduce new performance-enhancing techniques and skills that will solve and move the dial together to achieve the desired operational excellence.

Companies are assured that they can then deliver excellent quality of services and enhanced customer satisfaction through the elimination of redundant activities while working in an environment of continuous improvement.

Perks and benefits: Dental, Medical, Staff discount for Flights, and many more.