PRISM Support Lead

time left to apply End Date: March 31, 2025 (2 days left to apply)

job requisition id 24070566

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Role Title: IBM OpenPages Business Change Support Analyst (Team Lead)

Role Description

Providing administration support for the IBM OpenPages application. The team lead will be expected to co-ordinate the team and its activities as well as contribute to the team objective of ensuring that a high level of support is provided to end users of the Open Pages application and that high level of customer satisfaction is achieved. This role requires close collaboration with internal and external stakeholders.

Key Responsibilities

• Lead the application support team and co-ordinate team activities and tasks
• Co-ordinate user communication – Outage communications (planned / unplanned) - system changes, downtime, implementation
• User Administration
• Maintain and amend business reference data in OpenPages
• Maintain master repository of key configuration items
• Configure user Interface using Task Focused UI
• Configure Reports and Dashboards
• Maintain training materials and conduct user training
• Manage Change - Co-ordinate application changes with 3rd party vendor and user community
• Log requests/incidents raised by users and track to closure
• Identify and document repeatable steps to follow to address support calls
• Design, develop processes to enhance support/maintenance procedures including use of automation
• Monitor and report against service delivery metrics and address related issues
• Contribute to external IBM OpenPages user forums
• Lead Internal PRISM User forum

Required Knowledge, Experience and Skills

• Experience in IT system administration and/or support, especially for an enterprise-level product
• Excellent written, verbal & analytical skills
• Experience with workflow design and configuration
• Experience with engaging 3rd party Vendors
• Experience with recommending and implementing technical support tools and processes
• Experience with data analysis, problem solving, workflows, creating/interpreting business requirements

Desirable Knowledge, Experience and Skills

• Experience working with users located across a geographically diverse landscape
• Experience with OpenPages or an equivalent GRC system
• Experience with design and deployment of IBM OpenPages in a large-scale organisation
• Knowledge in report writing and/or reporting framework modelling with leading BI tools (i.e.: Cognos Report Studio)

What kind of person do we want?

• Good team player, who is passionate about providing unparalleled levels of service to the end users
• Able to work and learn quickly in a fast-paced and dynamic environment
• Care about doing a good job and exceeding expectations with the quality of work you do
• Flexible and adaptable when dealing with change and continuously improving of own development

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time/fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

About Us

We are Prudential. For Every Life, For Every Future.

Prudential plc provides life and health insurance and asset management to 18 million customers across 24 markets in Asia and Africa.

We are headquartered in London and Hong Kong and are focused on four strategic regions: Greater China, ASEAN, India and Africa. We are served by around 68,000 average monthly active agents and more than 200 bank partners.

Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom.