Premier Centre Manager, Malacca

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Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking an ambitious individual to join our Wealth and Personal Banking team in the role of Premier Centre Manager working together with colleagues to define, manage and achieve divisional business targets.

Principal Responsibilities:

Reporting to the Branch Manager, the individual will be responsible for strategically planning, leading, organizing and executing all Premier business initiatives to grow customer value and Asset Under Management (AUM) in the domicile branch. The individual is responsible for ensuring that the premier platform has a strong presence in the local market with people capability and process efficiency.

1. Responsible for achieving targets and contributing towards the branch’s business and bottom line, in line with the bank’s wealth management strategy.
2. Leads and manages the Premier Sales team effectively to achieve Wealth Management (WEM) targets as well as to enhance sales staff performance and productivity.
3. Ability to analyse market, resources and sales staff capability to devise a structured and effective sales plan for execution.
4. Responsible for continually monitoring the team’s daily/weekly/monthly sales performance against plan, and keeping the branch manager regularly informed of the progress (observe daily discipline).
5. Ensures all the Relationship Managers are utilizing HSBC sales process and applying financial planning concepts when dealing with their portfolio of customers.
6. Responsible for championing the Premier proposition through distinguished service and sales initiatives.
7. Plays a crucial role in assisting the premier team to develop relationships with targeted top 20 and high net worth customers through frequent contacts.
8. Effectively manages the Premier Centre as a one-stop Wealth Management and Premier solutions provider for our customers.
9. Responsible for creating a positive staff morale, motivation and actively managing performance of the premier team.
10. To maintain HSBC internal control standards and ensure a high standard of operational efficiency.