Premier Centre Manager, Kuching

Job description

Some careers grow faster than others. If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

In Wealth and Personal Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people.

We are currently seeking an experienced professional to join this team in the role of Premier Centre Manager.

Principal Responsibilities

Reporting to the Branch Manager, the individual will be responsible for strategically planning, leading, organizing and executing all Premier business initiatives to grow customer value and Asset Under Management (AUM) in the domicile branch. The individual is responsible for ensuring that the premier platform has a strong presence in the local market with people capability and process efficiency.

• Responsible for achieving targets and contributing towards the branch’s business and bottom line, in line with the bank’s wealth management strategy.
• Leads and manages the Premier Sales team effectively to achieve Wealth Management (WEM) targets as well as to enhance sales staff performance and productivity.
• Ability to analyze market, resources and sales staff capability to devise a structured and effective sales plan for execution.
• Responsible for continually monitoring the team’s daily/weekly/monthly sales performance against plan, and keeping the branch manager regularly informed of the progress.
• Ensures all the Relationship Managers are utilizing HSBC sales process and applying financial planning concepts when dealing with their portfolio of customers.
• Responsible for championing the Premier proposition through distinguished service and sales initiatives.
• Plays a crucial role in assisting the premier team to develop relationships with targeted top 20 and high net worth customers through frequent contacts.
• Effectively manages the Premier Centre as a one-stop Wealth Management and Premier solutions provider for our customers.
• Responsible for creating positive staff morale, motivation and actively managing performance of the premier team.
• To maintain HSBC internal control standards and ensure a high standard of operational efficiency.

Requirements

• At least a bachelor’s degree from any recognized university.
• At least 10 years of experience in a financial institution with relevant experience in managing wealth management sales.
• At least 5 to 7 years in a sales leadership role managing sales team performance with experience in providing a high service standard.
• Proven track record of success in managing a large and complex relationship portfolio.
• Excellent commercial acumen, leadership, analytical and interpersonal skills.
• A highly experienced with the necessary hard skills (such as P&L management).
• Highly motivated and flexible in working across complex cross-functional work structures within the bank and also externally with regulators, business partners and industry committees.
• Must be well-read and current on Consumer Business (Retail Banking) products, premier segment, general and international news.
• Must be able to make independent decisions with minimal supervision.
• Must have a Certified Financial Planning (CFP) Certificate.
• Candidates with the following certifications or qualifications will have an added advantage: PreContract Examination (PCE)– Life & General Insurance, Federation of Investment Managers – Unit Trust, Malaysian Takaful Association License (MTA).
• Only Malaysian citizens are encouraged to apply.

Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Malaysia Berhad