Pre-Sales Consultant

Summary of Role

V-Key is one of the world’s leading deep-tech companies in mobile cyber-security. Our patented technology V-OS has been deployed by top banks, mobile payment providers, and governments to secure software solutions and protect more than 100 million users globally.

We are rapidly expanding into new markets and new customer segments. Apart from securing digital transactions for everyone, we are also enabling new generation technology by providing the cyber-security infrastructure for banking, government, and smart homes, among many others.

At V-Key, we are building towards a future where technology users can enjoy unprecedented security and convenience.

We are looking for a Pre-Sales Consultant as part of the Pre-Sales Department.

Duties and Responsibilities:

1. Keep up-to-date with company’s product suite, industry development on mobile vulnerabilities, protection, and exploitation, and competitive products.
2. Support sales manager in providing pre-sales technical assistance and product education, and coordinating with after-sales support services.
3. Prepare and conduct technical webinars, demos, training, technical presentations, proposals, and RFP requirements.
4. Scope the technical solution required to address customer requirements, assess customer’s met and unmet needs, and recommend solutions that optimize value for both the customer and V-Key.
5. Be the technical point of contact between customers and internal resources such as product engineering, professional services, operations, and customer support.
6. Direct responsibility for supporting technical proof-of-concept and guiding them in the product implementation.
7. For out-of-the-norm technical scenarios, collaborate with solution architects and product owners to determine the best solution that can meet customer needs.
8. Provide training and support material for other members of the sales team.
9. Collect and communicate customer feedback as inputs for product management and engineering.
10. Keep abreast of target customers’ latest needs and relevant industry trends and regulations.
11. Use social media and other forms of communication to engage customers and prospects.

Requirements:

1. Bachelor’s Degree in Computer Science, Computer Engineering, or equivalent.
2. At least 6+ years of relevant experience gained in any IT Security / Pre-sale area involving contact with customers.
3. Prior experience in handling Pre-Sales within the Malaysia/Southeast Asian markets (with a focus on IT and/or security).
4. Knowledge in Authentication & Cryptography / PKI or Mobile iOS & Android framework is a plus.
5. Strong knowledge and understanding of the cybersecurity industry and security solutions landscape.
6. Ability to identify and troubleshoot issues and problems, with attention to details.
7. A strong self-starter and able to work with minimal supervision.
8. Ability to work in a dynamic, fast-moving and growing environment.
9. Critical thinker and problem-solving skills.
10. Strong interpersonal and communication skills.
11. Always keen to apply new knowledge and skills.