PPLS Team Lead, South Asia

PPLS Team Lead, South Asia

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Location: Bangsar South Office

Time type: Full time

Posted on: Posted Today

Time left to apply: End Date: January 31, 2025 (30+ days left to apply)

Job requisition id: R2774495

• Position: PPLS Team Lead, South Asia
• Reporting Manager: PPLS Lead, South Asia
• Location: Malaysia, Kuala Lumpur

Opella, the Consumer Healthcare business unit of Sanofi, is the purest and third-largest player globally in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market.

We have an unshakable belief in the power of self-care and the role it can play in creating a healthier society and a healthier planet.

Through our unique and balanced portfolio of more than 100 loved brands, including 15 global and local high-growth challengers such as Allegra, Dulcolax, and Buscopan, we deliver our mission: helping more than half a billion consumers worldwide take their health in their hands.

This mission is brought to life by an 11,000-strong team, 13 best-in-class manufacturing sites, and 4 specialized science and innovation development centers.

Join us on our mission. Health. In your hands.

About the job:

In October 2020, Global Business Services (GBS) was established as a new transversal, multi-disciplinary function. GBS is managing global end-to-end (E2E) processes, ensuring efficiency and effectiveness by using innovative solutions while simplifying and harmonizing the E2E process delivery.

In 2022, Sanofi board confirmed the need of establishing an autonomous GBS organization by extending to a new Service Line: PEOPLE SERVICES (PPLS).

Main responsibilities:

• Supervise the team of Employee Lifecycle and Time to Payroll Country Specialists: workload monitoring, backup allocation, planning for time off covering.
• People Management responsibilities: setting and following-up annual goals, supporting the team in creating IDPs, evaluating team performance together with PPLS WE&EE Lead.
• KPI monitoring (monthly) – upwards reporting.
• First point of contact for stakeholders and escalations on the country processes: signatures and approvals management.
• Handle end to end Employee life cycle activities (Hire, Job Change, Retire, etc.) for Internal and External Workforce.
• Manage Business Process Outsourcing (BPO) vendor(s) when relevant.
• Address operational issues with stakeholders.
• Support employees' queries and monitoring tickets assignment for the team.
• Stakeholder Management: Collaborate with various stakeholders, including P&C, Talent Acquisition, Legal, Compliance, Digital, third-party providers.
• Compliance: Ensure all processes and procedures comply with local, state, and federal laws and regulations.

Transversal:

• You will closely work with Employee and External Life Cycle and Time to Payroll Specialists applying our global Core Model.
• External Workforce: data management, onboarding and offboarding.
• Actively contribute to a great Employee Experience: assist candidates and employees with all the available self-services, assist managers and P&C in their day-to-day administrative tasks.
• Responsible for analyzing, developing, and implementing process improvements to ensure accuracy, efficiency, and compliance with regulatory requirements.
• Making sure all processes are documented and reviewed on a quarterly basis.
• Leading projects and working closely within the team and neighboring functions.
• The People Services team is also impacted by business initiatives such as new merger or acquisition, divestiture, new technology, outsourcing projects.

About you:

Experience:

• Experience in Human Resources or customer service or care experience within a shared service environment.
• Experience with multicultural organization.
• Experience with transformation projects (technical and/or functional).
• Experience with case management application(s).

Soft skills:

• Self-organization skills, prioritizes effectively.
• Strong communication and customer service skills.
• Capable of handling difficult situations by demonstrating professionalism and confidentiality.
• Ability to work with a team to create effective strategies and meet team goals.
• Customer-oriented mindset.

Technical skills:

• General knowledge of Human Resources policies and procedures.
• Previous experience with Workday or similar Global HR systems.
• Experience with Lean, Six Sigma, or other process improvement methodologies.
• Experience in process automation and project implementation.

Education:

• BA/ BSc or Equivalent in HR or related discipline.

Languages:

• Excellent written and verbal communication skills in English.
• Additional language proficiency is advantageous.

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.

With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi.

Why Sanofi

As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.