Policy Servicing Senior Analyst (System Support and Projects , Senior Executive)

Policy Servicing Senior Analyst (System Support and Projects, Senior Executive)

Job Summary

Responsible to process/update the project activities and to ensure prompt processing is carried out within the set benchmark/deadline. Able to propose solution-based data/statics.

Key Tasks & Accountabilities

• Perform the process initiated by the company and servicing requests from customers for Takaful/Life.
• Able to present data to support decisions for solutions.
• Assist superior in participating in product meetings.
• Assist superior in preparing system/business requirements.
• Perform system and new product testing.
• Prepare relevant documents for sign off prior, during, and after UAT.
• Assist superior to monitor the results.
• Review processes and propose automation/improvement.
• Perform all activities achieving reasonable quality, performance, and within the agreed timeline.
• Prepare and review any relevant documents e.g., WI, regulatory guides, policy contract.
• Support team members on day-to-day problem solving.
• Assist in any ad-hoc assignments/projects from management when required.
• Ensure compliance with all requirements of the Takaful Act 1984, Bank Negara Guidelines, MTA Guidelines, Departmental Benchmarks, Bank Negara Audit, Internal Audit, and External Audit.

Job Requirements

• Education: Degree or Diploma with relevant experience.
• Experience: Minimum 3 to 5 years working experience in the Insurance Industry.
• Knowledge in Life Insurance/Takaful, good communication/interpersonal skills. Computer and system literate with knowledge in Microsoft Word, Excel, and PowerPoint.
• Good communication skills – verbal and written.
• Analytical skills.
• Proficient in Excel/Big Data.
• Ability to produce high-quality work under pressure with the right attitude.
• Sound processing knowledge.
• Sound product knowledge.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives.

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.