Policy Servicing Analyst (System Support & Projects)

Job Summary

Responsible for Policy Servicing operational support, business process analysis, and other responsibilities periodically assigned by the supervisor to meet operational and/or other requirements for Digital Servicing, Automation, and System Enhancement initiatives/projects.

Job Accountabilities - Key Accountabilities

1. Participate in Digital Servicing, automation, system enhancement, and process improvement projects. Role and Responsibilities including:

• Perform process review and opportunity identification.
• Liaise and coordinate with superior and IT or system support.
• Assist superior in participating in project meetings.
• Assist superior in preparing system/business requirements and business process review.
• Prepare test scripts and perform User Acceptance Testing.
• Prepare sign-off documents from stakeholders and implementation sign-off documents.
• Assist superior to monitor the results.
• Perform all activities to achieve reasonable quality, performance, and within the agreed timeline.
• Review and recommend measures to improve the existing process and system.

1. Prepare business cases and presentation slides for related initiatives and projects.

1. Perform data analysis and presentation to support business decisions.

1. Establish and update guidelines, working instructions, and standard operating procedures.

1. Ensure that timelines and objectives agreed with the superior for any other assignments/projects that may be assigned are met or exceeded.

Job Qualifications

Required:

• Bachelor Degree in Business Administration or equivalent.

Preferred:

• 5 years’ experience in the Insurance Industry.