Policy Servicing Analyst

Summary

Responsible for Policy and Certificate Benefits operational support, business process analysis, approval of benefits payment as authorised and other responsibilities / duties periodically assigned by supervisor to meet operational and/or other requirements.

Key Tasks & Accountabilities

• Participate in system enhancement, process improvement, and digital projects. Role and responsibilities include:
• Liaise and coordinate with superior and IT or system support.
• Assist superior in participating in project meetings.
• Assist superior in preparing system/business requirements and business process reviews.
• Prepare test scripts and perform User Acceptance Testing.
• Prepare sign-off documents from stakeholders.
• Prepare implementation sign-off documents.
• Assist superior in monitoring the results.
• Perform all activities to achieve reasonable quality, performance, and within the agreed timeline.
• Review and recommend measures to improve the existing process and system.
• Perform data analysis and presentation to support business decisions.
• Responsible for performing Quality Checks or sampling reviews as per the Quality Assurance Framework. Update the report to management on a monthly basis.
• Establish and update guidelines, working instructions, and standard operating procedures.
• Support processing of Benefits requests (Surrender/Withdrawal/Cancellation/Loan and other payments) and approve up to the authority limit assigned.
• Ensure that timelines and objectives agreed with superior for any other assignments/projects are met or exceeded.

Qualifications/Experience

• Bachelor's Degree in Business Administration or equivalent
• At least 3 – 5 years’ experience in the Insurance Industry
• Knowledge of insurance, good command of English and Bahasa Malaysia, IT literate and proficient in MS Office, ability to work independently without supervision, and ability to communicate effectively with all levels.