PMO Lead (Malaysia)

The PMO Lead will support the PMO in delivering comprehensive, end-to-end service that covers all key aspects of the project management lifecycle, from discovery, planning, implementation and governance, and post-implementation due diligence. The successful candidate is expected to play a hands-on role and will be reporting directly to the PMO Sr. Manager.

Key Responsibilities:

1. Conduct thorough scoping and stakeholder-resource analysis for transition projects, as well as innovation and business integration initiatives;
2. Lead and/or collaborate with cross-functional teams, including Clients, Executive Leadership, Operations, Human Resources, and other back-office support functions throughout the project cycle; Offer mentorship to project team members in accordance with project goals;
3. Gather high level business requirements for transition projects and translate into project charters/plans, covering scope, deliverables & timelines, resource and/or budget allocation, risks and issues, etc.;
4. Manage multiple projects simultaneously, prioritizing tasks and maintaining a high level of organization to meet target timelines and expectations;
5. Participate in and/or lead project governance, carry out communication/engagement plans for alignment, deliberation, and/or adjustments where necessary;
6. Identify, analyze, mitigate and control project risks and issues;
7. Handle administrative and PMO responsibilities, including preparing project documentation, reports, and presentations, and ensuring compliance with internal processes and governance standards;
8. Stay updated with the latest trends and methodologies in project management to bring innovative approaches and improvements to project execution;
9. Perform other related duties and tasks as assigned.

Desired Qualifications

1. Bachelors degree or equivalent work experience;
2. At least 2 years of experience in operations, project management, and/or program management roles (in BPO industry; desired, not required);
3. Proven experience in project management methodologies, frameworks, and best practices;
4. Strong understanding of program management, including service delivery processes and its governance;
5. PMP, Lean, Six Sigma, and other relevant certifications, highly desirable;
6. Solid stakeholder and client management skills;
7. Can confidently drive engagement with teams located in multiple locations;
8. Ability to travel to Gear Inc. locations globally.