Player Support Executive (Mandarin)

RESPONSIBILITIES

1. Provide customer support and technical issue resolution via email, phone, chat, social media, and other online platforms.
2. Handle multiple concurrent chat and email interactions.
3. Identify, correct, and advise on technical issues in the customer’s computer, mobile app, and/or video game console.
4. Identify trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
5. Perform quality checks on work documents (including but not limited to areas of Customer Service, Quality Assurance, etc.) of English language in nature.
6. Able to work on weekends and public holidays based on shift roster schedule.
7. Fluency in verbal and written communication skills in Chinese and English, with additional Asian language skills in either of the following (due to the need to handle queries and incoming tickets in these Asian languages): Chinese.
8. Possess a customer-focused mindset and able to troubleshoot PC/console issues via multiple channels such as email, chat, and phone.
9. An appreciation of games is advantageous.
10. Meticulous team player with a results-driven personality.
11. Equipped with appropriate urgency to suit operational demands.

Working Conditions: Medical, Regular hours, Mondays - Fridays, Casual (e.g. T-shirts)