Player Support Executive

• Provide customer support and technical issue resolution via email, phone, chat, social media, and other online platforms.

• Handle multiple concurrent chat and email interactions.

• Identify, correct, and advise on technical issues in the customer’s computer, mobile app, and/or video game console.

• Identify trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.

• Perform quality checks on work documents (including but not limited to areas of Customer Service, Quality Assurance, etc.) of Chinese language in nature.

• Able to work on weekends and public holidays based on shift roster schedule.

• Fluency in verbal and written communication skills in Chinese & English with additional Asian language skills in either of the following (due to the need to handle queries and incoming tickets in these Asian languages):

1. TC
2. SC

• Possess a customer-focused mindset and able to troubleshoot PC/console issues via multiple channels such as email, chat, and phone.

• Appreciation of games is advantageous.

• Meticulous team player with a results-driven personality.

• Equipped with appropriate urgency to suit operational demands.