Platform Service Engineer - MRO SEC

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Responsibilities:

• Focus area is to deliver CEM platform solution to facilitate the project team on improving service quality and user experience and data analytical.
• Deliver the service analysis module of the Smartcare CEM solution according to the contract and customer requirements, and take responsibility for the successful delivery, acceptance, and customer satisfaction of the service analysis module.
• Involve in platform solution design including site survey, platform design (HLD and LLD), IP design & LAN switch configuration.
• Support & carry out platform deployment activities including hardware & software setup and data integrity verification.
• Support in platform functionalities testing and verification.
• Perform platform maintenance activities including routine platform audit, health check, and troubleshooting platform issues.
• Clarify integration requirements and solutions with customers, complete integration solution design, implementation, and acceptance based on the project delivery content.
• Perform major maintenance operations, such as upgrades, capacity expansions, and service adjustments.
• Programming skillset in developing use cases with the use of the available data (added advantage).

Candidate Requirements:

• Must possess at least a Bachelor's Degree in Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Computer Science/Information Technology or equivalent.
• Minimum 3 years of telecommunication & engineering experience in the telco & IT industry. Fresh Graduates are welcome to apply.
• Basic command of CS or PS services and signaling procedures with knowledge about TCP/IP, WLAN, VLAN, network protocols, data communication, and network security.
• Basic command of the service signaling process of the wireless and core network and customer complaint handling.
• Proficient command of the wireless communication network architecture.
• Experience in engineering/maintenance of wireless/core network/datacom in the mobile communications domain.
• General knowledge of basic database principles, SQL syntax, and SQL logic; experience in database application development and O&M is preferred.
• Excellent team spirit with good communication and interpersonal skills.
• Able to work well in a fast-paced changing environment; experience working with cross-cultural teams is desirable.

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Your application will include the following questions:

• How many years' experience do you have as a Services Engineer?
• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Solutions Engineer?
• How much notice are you required to give your current employer?
• How many years' experience do you have as a Solutions Architect?
• How many years' experience do you have as a Network Architect?