Platform Management

Role Purpose:

We are looking for a hands-on data platform specialist to stabilize and innovate the platform and services that will improve our customers and business stakeholders' experience as well as scale our systems as our customer base continues to grow.

As a data platform specialist in a large organization, you will own the technical aspects of your platform and will work closely with your application, architecture, and delivery teams to ensure the needs of our business problems are clearly understood and effectively addressed.

Key Accountabilities and Responsibilities:

• Part of the platform services squads for the Infrastructure & Database Administrators.
• Innovating, modernizing & proactive monitoring of IT Core infrastructure performance, maintenance, support, and infrastructure capacity planning.
• Take end-to-end ownership in the management of multiple big data and database platform technologies, Orchestrations Tooling, and runtimes.
• Train, guide, and grow other team members on a continuous basis to have a sustainable resource plan.
• Lead data-driven decision-making processes, define KPI and Metrics to measure Big Data Storage Platform performance, team performance, and evolve metrics on an ongoing basis.
• Work on Roadmap & Strategy for Data Platform with a focus on Regional and non-Regional Platforms with Technological focus on Teradata (with Vantage) / Oracle / Big Data Platforms (Open Source, Commodity and BDA) and object storage.
• Ensure Platform Security with Data at Rest and in Motion, maintaining UAM and appropriate controls on PII.
• Ensure execution of technology/product roadmap with top quality and clear SLA.
• Ensure IT Core Infrastructure services are aligned with evolving needs and capabilities, capacity, and are future-fit (Cloud/on-premises technologies best suited for the bank).
• Collaborate with key stakeholders on Platform strategy with the bank's internal technology teams and manage vendors for platform upgrades and maintenance.
• Ensure effective platform maintenance, including performance tuning and storage optimization opportunities.
• Ensure effective software configuration management practices so the roadmap for DevOps can be adopted.
• Inventory management for all environments across all platforms to ensure the effective utilization of the platform and its resources.

Core Competencies

• Self-driven individual with the capability to break out of their comfort zone and technology area.
• Very good interpersonal and communication skills (oral & written), proficient in presenting and explaining technical information in a non-technical way.
• Good communicator and collaborator, able to share your skills with others.
• Decision-making/problem-solving skills.
• Strong planning and organization skills.
• Strong people skills - interpersonal skills, performance management skills. Manages time effectively, meets deadlines, and achieves objectives.
• Able to demonstrate a passion for technology and an ability to adopt quickly.
• Ability to work under pressure.

Requirements

• Knowledge of IT Service Management frameworks and the management of IT Services.
• Knowledge/Understanding of good information security practices from a technical and management perspective.
• Demonstrable knowledge of ITIL.
• 10+ years experience as a Manager of Infrastructure Operation team.
• 8+ years of Infrastructure Operations experience in Teradata, Hadoop, Kubernetes, Oracle, Spark, and other Big Data technologies, Data Centre Management, Cloud Technologies, and Management.
• Proven track record of driving and delivering consistent and constant service improvements.
• Vendor and Supplier Management.
• Evidence of ability to build relationships at all levels within the organization.
• Evidence of adaptability/flexibility to changing demands.
• Evidence of ability to influence.
• An understanding of an outsourced delivery environment/model. Understanding of internal/external customer business needs.

Skills & Competencies:

• Experienced in Teradata, Hadoop, Data Visualization, OBIEE, ODI, and other Big Data technologies, Data Centre Management, Cloud Technologies, and Management.
• Good relationship management skills: The ability to manage relationships with stakeholders and provide feedback to the project team and relevant managers.
• Good communication skills: The ability to communicate both verbally and in writing. Ability to engage business users, articulate and interpret business requirements, and translate into MIS functional requirements.
• Good problem-solving skills: Strong interpersonal and analytical skills including problem analysis, interviewing, probing, information gathering, and listening skills.
• Strong office administration skills: The ability to deal with a busy office environment and ensure that departmental administration is effectively controlled.
• Self-management: The ability to prioritize time and demonstrate emotional intelligence.
• Computer literacy: Familiarity with Microsoft applications (Excel and Visio).