Personal Banker - Bancassurance (Perak Region)

Primary Objective

• To promote various types of life-insurance products by Tokio Marine Life Insurance Malaysia Bhd under the exclusive Bancassurance Partnership between RHB Bank and Tokio Marine.
• To professionally sell a wide range of banca products to existing and prospective customers.
• To achieve sales/revenue targets assigned by the Bank and contribute towards the achievement of the overall branch targets.
• To maintain regular contacts with customers to develop relationships for a higher share of customers’ wallet.
• Participate in branch/region/Bank sales activities and campaigns to achieve deliverables.
• Prepare and pro-actively execute sales plans.

KEY RESPONSIBILITY

Sales Planning & Activities

• Promote, introduce and market a range of Tokio Marine’s life-insurance products to the Bank’s customers (including Whole Life Plan, Endowment Plan, Medical Plan, and Investment Linked Plan).
• Perform needs-based selling by understanding the customer’s financial goals, protection needs, savings, education, medical, and retirement savings.
• Brief and ensure customers understand the insurance plan features, charges, and prepare quotations and explanations of product disclosures.
• Assist customers in handling premium payments, policy inquiries, policy servicing, and claims-related matters.
• Prepare and pro-actively execute sales plans for prospective customers from the Bank’s leads (LMS) and self-generated leads.
• Actively participate and collaborate with other sales personnel at the branch/region on sales activities/campaigns for customer acquisition and retention.
• Plan and identify cross-selling/up-selling opportunities to increase customers’ PHR and revenue.
• Set appointments, conduct sales visitations, and engage with customers.

Sales Management

• Maintain regular contact with existing customers to foster closer relationships and obtain referrals.
• Work closely with the Branch Manager and Regional Sales Heads on sales activities, promotions, and campaigns.
• Comply with CPD hours and ensure completion rate of CFF forms.
• Adhere to the Bank’s policies, procedures, and observe the sales code of ethics.