Personal Assistant to GM (Pre-opening)

Job Description - Personal Assistant to GM (Pre-opening) (HOT0BA1K)

Job Number:

HOT0BA1K

Work Locations

Conrad Kuala Lumpur 26 Jalan Sultan Ismail Kuala Lumpur 50350

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

As the Personal Assistant, you will be responsible for serving as the welcoming face of the Executive Office and responding to queries from internal team members, external guests and industry contacts.

Your primary focus will be to utilise your organisation skills to manage the General Manager's busy schedule, coordinate VIP welcome cards/amenities and professionally respond to all guest communication and feedback on behalf of the GM and Hotel.

What will I be doing?

1. Demonstrates comprehensive knowledge of all hotel facilities, functions, and special events, providing accurate and helpful information to guests.
2. Handles enquiries warmly and efficiently, maintaining a high level of professionalism in all interactions.
3. Efficiently coordinates the General Manager’s calendars, appointments, and meetings, ensuring smooth scheduling and time management.
4. Actively seeks and values guest feedback to enhance service quality and guest satisfaction.
5. Continuously monitors and strives to improve results from guest loyalty surveys and quality assurance metrics.
6. Manages VIP amenities and cards from the General Manager, ensuring a personalized and exceptional guest experience.
7. Creates thoughtful and appealing gift vouchers, contributing to guest satisfaction and hotel promotions.
8. Responds promptly to guest survey responses and correspondence via email, ensuring timely and effective communication.
9. Takes accurate minutes during meetings and arranges for their timely distribution, ensuring clear and effective communication.
10. Handles all information with the utmost confidentiality, maintaining trust and integrity.
11. Prepares detailed and informative reports and presentations as required, demonstrating strong analytical and communication skills.

What are we looking for?

A Personal Assistant serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Pre-opening experience is an added advantage.
• Previous experience in an administrative role is desirable.
• Proficient in Microsoft Office applications and various social media platforms.
• Proficiency in basic translation is considered an advantage.
• A high level of interpersonal skills in both oral and written communication.
• Strong time management skills.
• Strong supervisory and administrative skills.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!