People Connect Associate

Lendlease is a globally integrated real estate group with core expertise in shaping cities and creating strong and connected communities. For more than 60 years, we have created thriving places.

We are currently looking for a People Connect Associate to join our team. The People Connect Associate is a role designed to provide human resources and payroll guidance and advice to Lendlease managers and employees across its businesses via telephone, email, and digital channels. The role is responsible for supporting self-service troubleshooting and providing information to assist with the resolution of the enquiry, ensuring exceptional customer experience.

Your function includes but is not limited to:

1. First point of contact for employee and manager enquiries directed to People Connect, in line with agreed KPIs.
2. Coach managers and employees on Workday processes.
3. Provide customer service responding to enquiries and requests via telephone, email, and digital channels.
4. Open, update, and close enquiries via ServiceNow, ensuring that all documentation and information is accurately recorded and tracked.
5. Maintain awareness and knowledge of new theories and methods relevant to employment requirements and processes.
6. Identify and recommend continuous business process improvement across People Connect, especially in relation to digital channels and knowledge management.
7. Establish and proactively manage stakeholder relationships, within the People & Culture team and externally, including managing customer expectations and seeking customer feedback.
8. Proactively manage inbox tasks within Workday assigned to People Connect ensuring that processes are followed up in a timely manner.
9. Ensure a sound understanding of, demonstrate commitment to, and comply with all legislation relevant to the role and all activities undertaken in that role.

Your ability to manage multiple priorities whilst conducting yourself professionally will be key to your success. Additionally, the successful candidate will:

1. A minimum tertiary education.
2. Understanding of HR practices and procedures.
3. Experience in a call-based customer service team or contact centre.
4. Experience in a HR shared service environment is an added advantage.
5. Knowledge of working with workflow tools and other People & Culture related systems e.g. ServiceNow is an added advantage.
6. Functional experience with Workday is an added advantage.

Benefits:

• This role is a hybrid role.
• Permanent position.
• 22 days annual leave per year.
• Medical, Dental and Inpatient coverage for self and dependants.

We work with purpose to design, build and curate places where people want to be and care about. In partnership with stakeholders, we generate social, environmental, and economic value to cities and communities. As leaders in our space, we take responsibility. That’s why we’ve made it our mission to reach net zero carbon emissions by 2025 and absolute zero by 2040.

We love a challenge and solving problems. Our clients come to us when it’s important: to handle complexity, drive diversity, offer strategic and long-term value, and to create innovative solutions.

Lendlease is a diverse, flexible, and inclusive employer of choice. We engage, enable, and empower our people. Inclusion sets us all up for success.

If you feel this position is suited to your skills, experience, and career aspirations, please apply on the link.

To find out more about us and to explore all other opportunities visit www.lendlease.com/careers.

Lendlease is committed to being a diverse and inclusive employer of choice by engaging, enabling, and empowering our people. All qualified applicants will receive consideration for employment and we are happy to consider flexible working arrangements. Inclusion sets us all up for success and we particularly encourage applications from currently under-represented groups in our industry including those who self-identify as women, black, Asian, minority ethnic, lesbian, gay, bisexual, transgender and/or disabled.