PBTB | Executive, Major Claims | Kuala Lumpur, MY

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This role will actively involve assisting the Assistant Manager to lead the team to achieve the expected individual's productivity, deliver the service turnaround time, attend to penders timely, attend trainings, and improve the quality of assessment in driving Claim Department operational efficiency towards service excellence.

1. Perform claims assessment and approval on all claims based on authority limit for the whole team. Ensure all claims are assessed in accordance with SOP within TAT for claim process by team. Accountable for team efficiency and effectiveness performance on TAT and productivity per level set.
2. Assist team members to assess complicated claim cases and continuously provide technical advice and motivation whenever required. Ensure team members assess all complicated cases within the agreed timeline and that penders are attended to within SOP and agreed timeline.
3. Attend product and technical trainings, and encourage team members to participate in the trainings, to ensure the team acquires and improves the required job and technical knowledge.
4. Ensure section/unit complies with all regulatory (internal and external) and corporate requirements. Work closely with Risk, Compliance, Shariah, Actuarial, and other operational departments.
5. Coach the team to provide excellent service delivery to reduce all complaint indices from all touchpoints directly and indirectly related to claim matters. Maintain a sense of urgency in requests and deliverables on all ad-hoc requests.
6. Support Peers, Managers, and HOD in managing daily operational efficiency, e.g., distribution of worklist and assist in handling job tasks assigned in the absence of peers, immediate managers, and HOD.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time/fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.