Payment Services Associate (Fresh Graduate)

Payment Services Associate (Fresh Graduate)

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Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity, and embrace close collaborations for you to create an impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses, and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for new talent to innovate and grow with us in a culture that values commitment, performance, and possibilities.

Why does this job exist and why is it critical?

• Resolve payment complaints/escalations from external/internal customers accurately and in a timely manner.
• Reconcile payments from all channels daily (fall-outs).
• Perform payment cancellation, refund, or chargeback accurately and in a timely manner.
• Identify and work on rectification with the IT team on payment issues that arise from system faults.
• Process internal waivers raised by employees for themselves or contra payments by the relevant department for the customers.
• Initiate and implement improvements on payment processes, procedures, or systems to ensure efficient payment flow into customers’ accounts.
• Support and manage all matters related to payment channels (internal and external) and the Finance Department.

Requirements:

• Bachelor's degree in Finance or equivalent.
• Minimum 2 years of related working experience / Fresh Graduates are encouraged to apply.
• Experience in Payment Processing: Proficient in handling payment complaints, cancellations, refunds, chargebacks, and daily payment reconciliation.
• Technical Aptitude: Ability to identify and resolve payment system issues in collaboration with IT teams.
• Process Improvement: Proven experience in initiating and implementing payment process enhancements.

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality, or physical ability.