Payment Associate - Operations, ShopeePay SG

Payment Associate - Operations, ShopeePay SG

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Responsibilities:

• Manage daily and weekly payout activities for Shopee buyers and sellers by consolidating requests from internal teams and ensuring due diligence is completed prior to processing.
• Oversee scheduled payouts to internal Shopee entities by consolidating approved requests from stakeholders and ensuring compliance with due diligence standards.
• Serve as the subject matter expert (SME) for e-commerce payment processing, providing innovative and effective solutions for payment-related issues.
• Collaborate with Product and Technical teams to resolve issues, identify trends, and optimize payment and refund processes.
• Lead or contribute to regional and local initiatives focused on improving payment system processes.
• Monitor, analyze, and report key metrics to guide decisions and support the development of new payment initiatives.
• Provide rotational support during campaign days to ensure uninterrupted payment channel operations.
• Ensure adherence to payment industry regulations, data security standards, and company policies.
• Handle additional tasks as assigned by the business.

Requirements:

• 1–2 years of relevant work experience.
• Strong analytical skills with excellent attention to detail.
• Proven critical thinking and problem-solving abilities.
• Experience in a technology-driven organization.
• Advanced Excel proficiency; familiarity with SQL and Power Query is an advantage.
• Prior experience in payments is essential.
• Background in fintech, banking, or finance is highly desirable.
• Excellent communication and presentation skills (English preferred).
• Proactive, energetic, detail-oriented, and able to thrive in a fast-paced environment.
• Quick learner, resourceful, and self-motivated.