Patient Relations Executive/Officer - Seberang Perai - Bagan Specialist Centre Sdn. Bhd.

Job Description for Customer Service Representative

Key Responsibilities:

• To attend to customers' enquiries (walk-in or via telephone) and provide the required information in a timely manner.
• To adhere to customer service standards, including maintaining a professional demeanor, greeting customers with a smile and making eye contact.
• To conduct regular rounds within the hospital, ensuring that all areas are clean, tidy and meet quality standards.
• To identify and resolve issues faced by patients, enhancing their overall experience and satisfaction.
• To prioritize and delegate tasks efficiently, ensuring seamless operation of the department.
• To track and analyze customer service metrics, providing valuable insights for management to make informed decisions.
• To undertake additional duties as assigned by management, supporting the team's goals and objectives.

Qualifications and Requirements:

• Degree in Nursing, Hospitality Services, or any related medical field.
• Minimum 3 years of experience working in a hospital setting, preferably interacting directly with patients/customers.
• Able to work six days a week.
• Excellent communication skills in English, with Mandarin language proficiency an asset.
• Strong problem-solving and decision-making abilities.
• Ability to remain calm under pressure and handle stressful situations professionally.