Parts and Warranty Assistant

Harmony New Energy Auto Service (Malaysia) Sdn. Bhd. is seeking a Parts and Warranty Assistant to manage warranty claims, parts inventory, and ensure compliance with EV standards. This position requires strong organizational skills, attention to detail, and excellent communication abilities to interact with suppliers and internal teams.

Responsibilities and Duties:

• Prepare, submit, and track warranty claims to manufacturers or distributors.
• Ensure timely resolution of claims, including follow-up on unpaid claims.
• Maintain accurate records of processed, filed, and completed warranty claims.
• Monitor and manage parts inventory levels, including loading and unloading parts for shipment or delivery, tracking stock value and aging inventory.
• Coordinate with suppliers for parts ordering and ensure timely delivery.
• Assist in managing defective parts returns and warranty claims.
• Provide administrative support for workshop operations, including preparing technical reports and ordering parts.
• Assist in maintaining service records and ensuring compliance with audit requirements.
• Stay updated on factory recalls, bulletins, and industry regulations.
• Maintain accurate records and prepare reports on warranty claims and parts inventory.

Qualifications:

• High school diploma or equivalent; additional certification or vocational training in automotive technology is highly desirable.
• At least 2 years of relevant experience in automotive warranty administration or parts management.
• Familiarity with automotive parts and technical knowledge is advantageous.
• Possess computer skills and ability to learn new software systems.
• Physical demands may include lifting, bending, and standing for extended periods.
• Basic proficiency in reading and writing in English and Malay.
• Committed to staying updated on the latest automotive technologies, tools, and techniques through continuous training and professional development.
• Must be able to work in Johor Bahru.

Compensation Package:

Our company offers a competitive base salary, complemented by a comprehensive range of benefits:

• Medical Claims Reimbursement
• Ongoing training and development opportunities
• Opportunities for career progression

About Us:

We are a leading provider of EVs in Malaysia. Our mission is to help businesses and individuals transition to a more sustainable and environmentally friendly future. With a team of dedicated professionals and a commitment to innovation.

If you're ready to join a dynamic and forward-thinking organization, apply now for this exciting opportunity.