Partner Operations Manager

Commerce & Lifecycle Operations drives automation and transformation that removes roadblocks and creates frictionless commerce experiences for stakeholders, while accelerating the delivery of transformative business outcomes with a digital-first, agile-centric approach. We are the operations engine for our partners, sellers, and customers.

We provide quote-to-cash, goal-to-commission, partner business services, licensing operations, buying programs, and new offer introduction functions. We are the Cisco Commerce Engine - by the numbers!

As the trusted advisor to our Clients, Partner Operations Manager will be responsible for providing operational expertise and accountable for execution around performance management, enablement, readiness and advocacy in areas that would save time and effort for our Clients.

He/she achieves the above by ensuring close collaboration with Cross Functional Teams including Commerce and Lifecycle Operations Global Delivery Team to improve workflows and minimize points of friction, managing and facilitating Client expectations, problem solve for Clients and uses their voice and data insights to drive experience and influence simplification and efficiency across specified services in Operations.

This role will primarily support Japan so Japanese language is compulsory.

What You Will Do

1. Build strong partnerships with Clients to understand their personas, business priorities, goals and operational top of mind.
2. Experience Design – Develop Ops Plan for Clients which tie to Client goals with operational goals to drive improvement towards Client productivity, profitability and experience.
3. Operational Advisory - Advocate and consult on operational resources; drive process/tool/support model changes that improve the Client experience while promoting Client self-sufficiency and readiness and helping prioritize in alignment with Cisco priorities.
4. Problem Identification and Solution adoption- Identify and log operational problems (process, policy & capability) to drive simplification, automation, productivity and experience; drive awareness and adoption of solutions and enhancements.
5. Communication Framework - Inform, educate and engage Clients on operations processes and changes across commerce and transformation.
6. Metrics that Matter - Measure performance through key outcome metrics and review progress through quarterly operational reviews.

Who You Are

1. Minimum 5 years of experience in a Sales Operations, Business Operations, Strategy role.
2. Ability to work cross-functionally inside and outside of Commerce & Lifecycle Operations.
3. Deep operational knowledge (processes, policies, capabilities, Cisco organization and x-functional teams' alignment).
4. Ability to listen and translate stakeholders’ priorities into actions.
5. Ability to articulate client sentiments and feedback into actionable insights & problems descriptions.
6. Ability to engage at executive level for regular operational reviews.
7. Ability to analyse trends and leverage analytics for problem identification and field problem articulation and data storytelling.
8. Strong communication, presentation and relationship skills.
9. Accountability for Client/Stakeholder experience and operational performance.
10. Ability to manage escalations including at the executive level.
11. Good understanding of Partner/Disti/Customer structure, systems, requirements, challenges.
12. Ability to advise on complex deal operational design, deal ops planning and assurance.

Why You’ll Love Cisco

We change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll collaborate with Cisco leaders, partner with mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

• We connect everything – people, process, data and things – and we use those connections to change our world for the better.
• We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
• We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.