Partner Growth & Agility - New Partners Associate - Vietnamese Speaking (Kuala Lumpur)

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Partner Growth & Agility - New Partners Associate (Kuala Lumpur)

Are you a driven sales person, a real 'hunter', looking to make an impact at a ground-breaking tech company, powered by the world’s largest online travel platform? This is an exciting opportunity to be part of our Partner Growth & Agility - New Partners team based in Kuala Lumpur.

The Associate's primary responsibility is to call potential properties within their assigned territory who have not worked with us and educate them on Expedia's UVP, and assist in the set up and onboarding of these new hotel partners. You will help them maximize the production potential from their participation in the Expedia marketplace by smartly leveraging the power of Expedia Group’s unique data insights.

This role is central to our account management mission: of delivering exceptional travel experiences by bringing the power of the platform to life for our partners, both current and new. This team ensures that our global customers always find the best hotel for their dream trip wherever they want to go, and that our hotel partners can effectively, efficiently and throughout the year, reach our full breadth of global traveler demand.

What you'll do:

1. Execute on high value conventional lodging leads from fresh leads and untouched opportunities within target markets as assigned to you.
2. Build the portfolio of hotel partners by introducing prospective partners to Expedia and facilitate their onboarding process.
3. Educate partners on how to offer competitive hotel products (content, rates and availability) to be consistently optimized on the Expedia sites.
4. Advise partners on additional lodging rates and availability information regarding high demand and compression periods.
5. Employ active listening during conversations with potential partners to adapt responses to local market conditions and partner needs.
6. Share best practices within the team in order to achieve overall team targets.
7. Continuously promote and develop hotel partners’ high engagement with Expedia’s full suite of:
   • Unique market insights (partner reports, competitive data, key performance drivers).
   • Revenue management tools (dynamic promotions, packages, fenced deals, mobile).
   • Marketing and merchandising opportunities.
   • Specialized brands (e.g. Hotwire, Media Solutions) potential opportunities.
   • Self-service tools (Expedia Partner Central).
8. Once property is live on our sites, carry out follow-up calls with new partners to answer questions and help maximize partners potential.

Who you are:

1. Bachelor's Degree; or equivalent.
2. 1-2 years' relevant work experience, commercial experience is a plus.
3. Native level Vietnamese and Business fluency in English.
4. At least 90% of time will be executing on leads with <10% travel (market visits or industry events).
5. Hungry, driven, motivated, willing to take action and results-focused.
6. Organized with good time management skills and attention to detail.
7. Persistence when facing challenging situations.
8. Ability to multi-task effectively and be able to change gears quickly.
9. Strategy Execution: Demonstrates ability to prioritize work and be laser-focused on achieving critical targets, goals and/or strategic objectives set by the leadership team.
10. Relationship Management: Relationship builder who earns the confidence of others, bridges and sustains solid partnerships based on mutual support through a reciprocal style.
11. Solution Alignment: Appetite for innovative technology, fast-changing business environment, data driven decision-making, demonstrates problem solving skills.
12. Ability to select and present insights, including performance, market and competitor analysis and to implement action plans based on the data.
13. Written & Spoken Communication, Listening and Influencing: Presents ideas and directives clearly and persuasively, ability to optimally communicate to various levels and through a variety of communication channels, ability to handle objections over phone and cold calling.
14. Open to feedback through shadowing and practice scenarios for continuous improvement.
15. Able to work independently as well as be a strong team worker, ensuring the whole team wins.
16. Help other team members acquire skills or achieve targets/goals.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group Media Solutions, Expedia Local Expert®, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.