Partner Excellence Manager

Full time

As the world and bp are changing, Global Business Services (GBS) has a key role to deliver business solutions that result in great outcomes for bp. Our mission is to create innovative solutions to transform BP, driven by inspired people in a dynamic environment. We will innovate to transform, and we will deliver this through our five strategic priorities: transform services, digital innovator, deliver increased value, invest in people's futures, end customer focused - enabled by our colleagues, culture, approach and our values and behaviours.

As a Partner Excellence Manager, you will play a pivotal role in establishing and cultivating relationships with key collaborators across Customers & Products within bp, external partners who support us and cross functional teams across the organisation. Your performance will be evaluated based on measurable improvement in partner satisfaction through improved value delivery, business growth within the Global Business Services and the overall expansion of business opportunities.

Key accountabilities

• Orchestrating and leading governance forums, ensuring that they drive strategic alignment between the organization and its partners.
• Ownership of ensuring closed looping on all actions from partner forums and creation of data and insights for the engagement forums.
• Implementing and measuring partner satisfaction, and crafting action plans geared towards elevating partner satisfaction and loyalty.
• Overseeing and managing partner visits- coordinating logistics and agendas to ensure seamless senior partner visits.
• Developing a strategic partnership roadmap aligned with bp goals and strategize ways to grow current partner relationships.
• Responsible for maintaining and monitoring customer global headcount data.
• Nominating bp in multiple external award submissions- eg NASSCOM etc.

Qualifications, Competencies & Approach

• Bachelor's degree or equivalent experience in business administration, operations management, or a related field. Master's degree or equivalent experience preferred.
• 5+ years in partner management/client engagement roles, and a total work experience of 15+ years.
• Excellent communication and social skills, with the ability to collaborate effectively across different levels of the organization.
• Strong problem-solving skills and ability to thrive in a fast-paced, dynamic environment.
• Engaging and collective way of working.
• Adept at working on multiple concurrent projects with nominal supervision.
• Microsoft Office skills, extensive understanding/experience using Excel and data visualisation and presentation skills.
• Enterprising attitude & innovative approach.

Technical Capability

• Working knowledge and proficiency in the MS office suite.
• Working knowledge on customer satisfaction tools and understanding of different customer satisfaction metrics.
• Understanding of Customer Operations including the E2E order to cash processes.
• Working knowledge of Salesforce and SAP.

Business Capability

• People & Business focus - all decisions clearly aligned to end user/business and bp strategy.
• Partner management - ability to engage, collaborate, co-create with and influence key Business partners.
• Outstanding verbal and written communication skills to interact with functional and technical colleagues, and end users, with a zeal for customer service.
• Excellent problem solving and Business analysis skills: timeline planning, requirements definition and documentation, test planning, deployment approaches.
• Ability to accurately collect information to understand and assess the clients' needs and situation.

Leadership & EQ Capability

• Experience of succeeding in complex and changing environments, including ability to work effectively in a fast-paced environment.
• Strong team alliance skills and ability to work cohesively with peers whom you have no direct authority over.
• Effective communication skills, flexible style able to communicate effectively at all levels.
• Strong influencing skills - able to gain acceptance to ideas from senior partners.
• Is self-aware and skilled at managing impact on others.

Approaches

• Own your success - Demonstrates leadership and is accountable for driving team performance.
• Think big - Actively seeks opportunities to transform and enhance processes and systems.
• Be curious - Encourages a culture of curiosity across teams.
• Effortless customer experiences - Drives team to understand customer needs and deliver digital seamless self-service customer experiences.

Travel Requirement
Up to 10% travel should be expected with this role.

Relocation Assistance:
This role is eligible for relocation within country.

Remote Type:
This position is a hybrid of office/remote working.

Skills:
Interpersonal Communication, Leadership, Stakeholder Management, Strategic Business Focus.