Part Time Customer Happiness Specialist

ZUS Coffee

Subang Jaya

MYR 20,000 - 100,000

Job description

Productivity – is a main qualifier to is a quality metric for assessing a team’s performance, and by default how well a team is managing and enabling the team to deliver. Which contains the sub-qualifier as below:

Acknowledging and resolving customer complaints in a timely manner.

Knowing our products inside and out so that you can answer questions.

Keeping records of customer interactions, transactions, comments, and complaints.

Follow communication procedures, guidelines, and policies.

Communicate and coordinate with colleagues as necessary.

Ensure customer satisfaction and provide professional customer support.

Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

Contribute to the development and maintenance of standards, policies, and procedures regarding customer service.

Learn about the organization’s products or services and keep up to date with changes.

Perform any other special project/task as assigned by superior/management.

Provide a solution and improvement plan to support the primary role.

Candidate must possess at least SPM/Diploma.
At least 1-2 years of working experience in customer service is required for this position.
Experience in Customer Service or Call Center in a fast-paced environment.
Familiarity with the F&B industry and having coffee knowledge is a plus point.
Willing to work on shifts, weekends, and public holidays.
Strong computer skills (e.g., Excel).
Prior experience with Live Chat platform (e.g., Zendesk, Freshchats, Intercom, etc.).
Computer literate and versed in working with numbers.
Critical thinking and problem-solving skills.
Proficiency in English and Bahasa.
Respond to all enquiries from all official channels (e.g., Live Chat, emails, calls) and register all enquiries.
Detail-oriented, meticulous, able to work under pressure in a fast-paced environment.
A team player, able to blend in with any group and work successfully as part of a team.
Demonstrates the appropriate level of skills to promote company products.
Honest with the ability to work quickly and accurately.
Independent individual with strong decision-making skills.

A Necessity, not a Luxury