P2P & T&E Ops Specialist (Arabic & French Speaker)

P2P & T&E Ops Specialist (Arabic & French Speaker)

Job ID REQ-10041958

Feb 26, 2025

Malaysia

Summary

The number of countries (16) supported by FRA Operations Team that delivers financial reporting and accounting services, financial compliance and process expertise in the areas of Source to Pay including Travel and Expense.

About the Role

Job Description

Major accountabilities:

• The S2P Operational Expert reviews, reconciles and executes P2P and T&E transactions, analytics, Controls & Monitoring and reporting.
• Ensures inquiries from the business users are resolved in a timely manner.
• Ensures strong quality assurance and strict adherence to Novartis policies and drives strategies with positive impact on the Key metric/KPI as well as provides highly effective and efficient end-to-end processes to the Novartis business. Supports compliance in its area of responsibility, as well as ensures systems, documentation and proper reporting are in place.
• This role will collaborate with internal Novartis GPO, Business Partners, Hub and External Consulting Interface operational teams, as well as business stakeholders and external suppliers to enable operational excellence as well as process and system efficiency initiatives, while maintaining controls and reporting.
• Execute quality of reconciliations and ensure they follow Novartis standards (keep close communication with R2R and BPA functions).
• Provide services at expected levels and KPI targets/beyond, with a clear customer focus, including handling exceptions. Provides functional guidance to other team members when needed. Interacts proactively within NGSC and Business to ensure accurate accounting and financial reporting. Resolve raised issues and disputes in a timely manner.
• Drive and support system or process enhancements through digital and technology to improve productivity and create a better experience for stakeholders.
• Maintain good collaboration with External consulting interface services; ensure efficiency, continuous improvements and seamless service.
• Keep track of issues and provide quality RCA to identified gaps, as well as execute effective solutions that eliminate the cause of the issue from the root.
• Ensure all accounting policies and procedures are adhered to, including Novartis Financial Control Manual (NFCM) controls and global processes. Promote a strong control environment, follow up on audit issues, and implement corrective measures (if assigned).
• Ensure Master data maintenance with high quality to provide a risk-free environment from potential fraud prevention or inaccurate/rejected payments through Call-back validation and AP on Behalf process.

Key performance indicators:

• Internal customer satisfaction with quality, appropriateness, and timeliness of financial analyses provided Customer satisfaction of service delivery and process specific KPIs in accordance with agreed SLAs.
• Bachelor's degree or higher; 4 + years accounting experience, with in-depth functional & process expertise in P2P / AP / T&E Process.
• Proficient in Arabic and English language as this role will require constant communication and dealings with our business users, stakeholders and counterparts in the Middle East region and Country.
• Proven ability to work efficiently in a multi-national, matrix organization P2P / R2P/ AP / T&E expertise.
• Moderate to Advanced Expertise in P2P and T&E SAP processes and T-Codes.
• Exposure to projects and continuous improvement initiatives.
• Analytical mindset and ability to understand situations, interdependencies and challenges in a holistic way. Experience in collaborating remote 3rd party supplier relationships. Previous Experience with Reporting and Analysis – Minimum intermediate Excel skills.

Skills:

• Compliance And Controls.
• Continuous Process Improvement.
• Business Analytics.
• Critical Thinking.
• Financial And Management Reporting.
• Rapid Problem Solving.
• Resilience.
• Technical proficiency (SAP, Ariba Guided Buying, Concur, AppZen).
• Project management (Added Advantage).
• Tax.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.