Outlet Supervisor

Designation : Outlet Supervisor

Department : Retail

Job Responsibilities:

• Responsible for the overall management of outlet retail operations and sales activities.
• Provide excellent customer service and address any queries and complaints.
• Drive monthly sales targets and ensure good outlet performance.
• Manage inventory stocks and stock management.
• Ensure facility safety and security of the outlet and team.
• Manage stock ordering, sufficient stock, stock take, etc.
• Ensure that the daily sales are accurately deposited.
• Manage the merchandise display in the outlet.
• Check the display according to the Plano-gram set by the Management.
• Assist in cash and credit card transactions and assist customers in making payment for their purchases.
• Check cash flow, ensure small denominations are available, maintain cash accurately at the counter till according to the set procedures, and be accountable for any shortage while keeping proper records of operations.
• Support in cutting, slicing, and trimming the meat based on retail standard cuts.
• Prepare weekly disposal and production reports.
• Prepare outlet reporting for management view.
• Plan and manage manpower/resource duty roster, training, leave, and HR-related issues of the outlet.
• Maintain a safe and clean working environment by complying with procedures, rules, and regulations.
• Record and report immediately any defects/malfunctions of equipment that require urgent attention (i.e., freezer/chiller breakdown, machinery breakdown, work equipment loss of work utensil, etc.).
• Perform any other duties assigned by the superior.
• Location: Klang Valley area

Job Requirements:

• Minimum Diploma qualification.
• Fresh graduates are encouraged to apply as training will be provided.
• Fluent in spoken and written English and Bahasa Malaysia (Mandarin or Chinese dialect speaking is an advantage).
• Willing to work 6 days a week on shift, including weekends & public holidays.
• Possess own transport.
• Basic PC knowledge.
• Proactive working attitude, pleasant personality, and honesty.
• Customer service-oriented.
• Energetic and a team player.
• Develop good professional relationships with external and internal stakeholders.
• Hands-on approach and ability to coach subordinates to ensure they understand and meet company’s high standards (including values and culture).
• Ability to outperform on all tasks and responsibilities.
• Flexible and able to adapt to the company’s values and culture, as well as fast changes within the company.
• Thrive in a fast-paced environment and ability to complete tasks, assignments, and company goals in the shortest time frame.
• Positive attitude, hardworking, trustworthy, and mature, able to maintain confidentiality at all times.
• Result-oriented & skilled in developing business plans while initiating necessary changes to achieve strategic objectives in competitive global markets.
• Resourceful, result-oriented, and able to work well under pressure.
• Dynamic, hands-on, and committed to working long hours to deliver results.
• Have good leadership qualities coupled with leadership skills.
• Maintain high standards of integrity, credibility, and ethics.
• Have strong planning and negotiation skills in addition to good interpersonal skills with the capability to be a team builder as well as a team player.
• Good business acumen with research, analytical skills, and customer-oriented.
• Good communication and interpersonal skills with the ability to interact with people at all levels.
• Ability to work independently and yet be a team player.
• Fluent in spoken and written English and Bahasa Malaysia.
• Analytical, problem solver, and multitasker – with the ability to handle highly unstructured work.
• Ensure that the company’s interest is the priority and comes first, and to do whatever is necessary (including weekends, off days, and public holidays) to meet this objective.
• Ensure that KPI and all tasks assigned and deliverables are completed as per the timeline; or earlier.