Outlet Manager

Responsibilities:

• Meet annual/quarterly/monthly sales target and other operational-related goals of the outlet set forth by the Management.
• Control operational costs and identify measures to cut waste.
• Oversee the daily operations, management and overall performance of the outlet.
• Generate detailed reports on weekly, monthly and annual revenues and expenses.
• Perform quality controls and monitor Operational KPIs for the outlet.
• Regularly review product quality.
• Maintain cleanliness of any outlet that you are assigned.
• Ensure compliance with sanitation and safety regulation.
• Manage restaurant’s good image and suggest for continuous improvement.
• Deliver superior services and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Organize and supervise shifts and schedule weekly roster for kitchen and service crews.
• Train new and current employees on proper customer service practices and operation procedure.
• Appraise your subordinate performance and provide guidance to improve productivity.
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Implement policies and protocols that will maintain future restaurant operations.
• Any other tasks as instructed by your immediate supervisor or management.

Requirements:

• Qualifications: Preferably SPM & above.
• Language requirement: Basic Bahasa Malaysia proficiency is a MUST. Proficiency in English is a bonus.
• Work experience: Minimum 2 years of working experience in F&B Management and Operations in a Managerial role (Restaurant Manager, Hospitality Manager, or a similar role.)
• Additional Requirements:

- Willing to work on shifts, weekends and Public Holidays. Must be able to work overtime as needed.

- May be required to relocate from one outlet to another.

Salary and Benefits:

• Basic Salary: RM3,000 to RM4,000

• Additional Benefits:

• EPF and SOCSO
• Attractive yearly increments & bonus
• Career path advancement
• Annual Leave and Public Holiday

We currently own and operate restaurants brand Kokos and Kafe Ruuma. We now have 13 outlets in Klang Valley. As a young, vibrant and dynamic company that's rapidly growing, we are looking for highly motivated go-getters to join our team.

We are committed to creating a work environment where every team member would be given the opportunity to grow and continually develop their capabilities. As a vital member of the team, you will be expected to dedicate yourself to your duties and embrace our corporate culture.

Come, join us as we embark on our journey to build a great business together!