OTC Manager Job

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Responsibilities

1. Responsible for the quality, accuracy, and timely delivery of Order to Cash (O2C) scopes in accordance to the defined SLAs/KPIs.
2. Full accountability for the O2C closing process.
3. Optimizing and enhancing O2C processes while driving processes standardization in collaboration with other teams.
4. Sharing best practices and provide support and guidance on process changes and transformation.
5. Ensure O2C processes are in compliance with company policy, the accounting standards and local statutory requirements.
6. Manage services to client entities against agreed service level and operating controls, ensuring compliance with all governance requirements and adherence to company guidelines.
7. Create, review, and maintain policies and procedures associated with the Order to Cash (O2C), including recommendations for process enhancements to policies and procedures.
8. Lead the design, execution, documentation and review of current processes as per the Global SSC model. Owner of service performance scorecard according to SLAs and established KPIs.
9. Manage direct reports, monitoring progress, providing feedback on performance, identifying and addressing capability issues, participating in the target setting and development planning process.
10. Provide technical expertise in the required process area, effectively resolving escalations and more complex queries.
11. Identify opportunities to improve efficiency and effectiveness of the team's/process area's activities and implement the necessary changes.
12. Manage and build relationships with key stakeholders covering the end-to-end processes.
13. Interact with purchaser and Master Data Management Team to address issues pertaining to the customer creation and modification process.
14. Lead and manage continuous improvement initiatives.
15. Drive project transformation, UAT testing, and update findings to management.
16. Assist in SSC development, such as transition, project transformation, additional scope etc.
17. Assume the role of O2C Expert Function, Cash Application, Order releasing, Collection, Credit Management and Commission related activities according to the business role defined in the Financial Target Operating Model (FTOM).

Required Profile

1. Recognized degree in Finance/Accounting or relevant disciplines; or professional qualifications such as ACCA, CPA.
2. Technically strong in Order to Cash (O2C) and capable of managing the end-to-end process independently.
3. Experience in system migration/transformation projects.
4. At least 7-8 years working experience in Accounts Receivable functions with at least 2-3 years in a management position.
5. Prior experience in SAP, case management tool, Blackline, and Microsoft Office knowledge will be a strong advantage. Experience in Power BI will be a plus.
6. Experience in Shared Services Centre will be advantageous.
7. Good command of English with excellent written and verbal communication skills.
8. Mature with good leadership, able to work independently, possess initiative, strong sense of responsibility and high degree of integrity.
9. Pleasant personality, organized and meticulous.
10. Strong team management, negotiation, and problem-solving skills.
11. Strong communication and interpersonal skill and ability to interact well with all the process actors in the chain.
12. Ability to work under pressure.

Company Overview

Arkema is a world leader in Innovative Materials for a Sustainable World with the ambition to become a pure Specialty Materials player. We thrive as One Arkema, comprised of many businesses and brands including Bostik, ArrMaz, and more, operating with a global reach in 55 countries with more than 21,100 employees. Each one contributes to positioning Arkema as a recognized leader of specialty chemicals and advanced materials, reporting annual sales of €9.5 billion, of which 2.9% is allocated to R&D for 1,800 researchers in 17 R&D centers.

Join Us

If you pursue excellence, love innovation, and are inspired by challenges, we encourage you to learn more about our values – Solidarity, Performance, Simplicity, Empowerment, and Inclusion – and how we concentrate on advances in bio-based and recyclable materials, new energies, water management, electronic solutions, lightweight materials and design, home efficiency, and insulation.

Changing the world requires the right formula. The right formula consists of our innovative and sustainable materials, and you. Join us to develop the materials of tomorrow and make a difference together. What are you made of?

Diversity and Inclusion

The legal information below pertains specifically to positions posted in the United States; however, we strive for diversity, equity, and inclusion in all the countries that we hire. Arkema Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Arkema Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting and hiring.

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