Order Management Executive - Consumables

Job Summary

Perform operational routines and lead in the areas of consumables in order management department and assist Superior in the administration of consumables.

Job Description

1. Receiving, verifying, organizing and coordinating toner supplies to ensure fulfillment of orders taken and customer satisfaction.
2. Monitoring, verifying and analyzing MCV and toner scheduling to prevent over supplies leading to AR issues.
3. Maintain accurate and updated records of all toner order supplies. This shall include systematic filing of invoices, Delivery Note, correspondence and action forms.
4. Assist Superior in monitoring, checking and suspending supplies and services to debtors with long outstanding accounts. This shall include release of orders upon approval by Superior.
5. Assist Superior in various Customer Relations Management activities such as Service Audit, Sensitivity Survey, Inquiries, Complaint and Disputes. To assist in correspondence and Customer Education Programs.
6. Assist Superior in weekly & monthly reporting for consumables.
7. Liaising with other relevant departments in follow-up actions for matters relating of consumables.
8. Assist Superior in other aspects of Order Management and Customer Support Operations related to consumables.
9. Perform other relevant functions as and when necessary.

Job Requirement

1. Candidate should possess a Diploma / Advanced Diploma or equivalent in Business Studies / Administration / Management.
2. Preferably Non-Executive specializing in Administrative / Clerical or equivalent.
3. Fresh graduates are encouraged to apply.
4. Good communication skills in English, Malay language for both spoken and written.
5. 1 Full-time position available.