Order Management (Executive)

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Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region?

Do you want an open, supportive, and caring working environment?

Do you view your development needs seriously as we do?

If YES, then take your career to the #NextLevel with BASF !

Objectives of the Position

• The Executive, Order Management, will execute the customer order management processes with a consistent high level of service across ASEAN, Australia and New Zealand (ANZ), Taiwan for the Customer Service which is still with GB.

Main Tasks

Operations and Performance

• Execute the Customer Order Management processes set up in KL Hub with the different models & interfaces
• Processing of sales and purchase orders from various customers in a timely manner
• Service contact for assigned countries – monitor order status and provide update information to the countries and customers
• Bill of Lading draft checking (for Letter of Credit orders, 3rd party supplier orders and key customer orders)
• Manage Insurance Certificate (if necessary)
• Follow up Bill of Lading receipt status based on Estimation Time of Departure (ETD)
• Collection of Original Bill of Lading and other documents from goods suppliers
• Provide full and accurate required documents to customers
• Upload / maintain documents in SAP for audit trail
• Support documents for internal and external audit purpose
• Register all and follow-up with all non-conformances in the NCM system to ensure a quick and efficient customer response
• Participate proactively in new workflow for on time & accurate documents
• Ensure that delivery capability and reliability of all orders
• Ensure that a minimum internal cycle time of order processing is achieved by improving the process wherever possible
• Verifying pricing with Marketing and execute & monitor all guidelines implemented
• Troubleshooting and problem solving
• Process debit and credit notes wherever applicable (Business Unit)

Requirements

Education

• Bachelor degree or High Diploma preferably in Business or Supply Chain Management

Working Experience

• 2-4 years relevant experience in supply chain management, including hands-on experience in order management and shipping document handling

Technical & Professional Knowledge

• Supply Chain Management / process knowledge, SAP (Sales and Distributions module) experience, operational order management including shipping documentation, foreign documentary trade, good communication skills.

BASF Asia-Pacific Service Centre was established in 2005. Located in Kuala Lumpur, the regional service hub has about 1,200 employees and growing. Focused on being a competency and digitalization driven hub, it also provides quality functional and know-how services in the areas of finance, controlling, human resources, real estate and facilities management, communications, environmental, health and safety, procurement, import-export order management, and information services to BASF companies and affiliates in the Asia Pacific region. BASF also has two other regional hubs located in Berlin, Germany, and Montevideo, Uruguay that cover the Europe and Americas regions.

At BASF, we create chemistry for a sustainable future. We combine economic success with environmental protection and social responsibility. Around 112,000 employees in the BASF Group contribute to the success of our customers in nearly all sectors and almost every country in the world. Our portfolio comprises six segments: Chemicals, Materials, Industrial Solutions, Surface Technologies, Nutrition & Care and Agricultural Solutions. BASF generated sales of €68.9 billion in 2023. BASF shares are traded on the stock exchange in Frankfurt (BAS) and as American Depositary Receipts (BASFY) in the U.S. Further information at www.basf.com .  

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