Operations Support Administrator

Position Overview: We are seeking a proactive and detail-oriented Operations Support Administrator to join our dynamic logistics team. In this role, you will be responsible for supporting the daily functions of our transportation operations, ensuring that delivery documentation is accurate, and all administrative tasks are completed promptly. As an essential part of the logistics team, you will be pivotal in maintaining high standards of efficiency and accuracy within the department.

This role offers the opportunity to work in a fast-paced environment, collaborating with operations teams, planners, and drivers to keep processes running smoothly. You’ll manage critical aspects of the logistics workflow, helping to ensure customer satisfaction and contributing to overall business success.

Key Responsibilities:

• Proof of Delivery (POD) Quality Control: Ensure all PODs are updated promptly in the system, checking for accuracy and completeness. Identify and resolve any discrepancies to maintain data integrity.
• Delivery Order (DO) Data Entry: Perform daily data entry of DO information, ensuring all relevant details are captured and recorded in the system for smooth tracking and reporting.
• Delivery Order Return Management: Oversee the management of returned delivery orders, ensuring proper reconciliation and documentation. Collaborate with other team members to resolve any issues or missing documents.
• Touch ‘n Go Card Management: Conduct daily checks of the usage of Touch ‘n Go cards, ensuring all transactions are accounted for and properly entered into the system.
• Support in Job Entry and Planning: Assist the transport planner in creating job entries for delivery schedules, supporting the overall planning of routes and jobs to optimize operations.
• Operations Reporting: Generate daily operational reports, summarizing key performance indicators (KPIs) such as delivery times, POD completion rates, and any issues encountered. Ensure reports are delivered to relevant stakeholders in a timely manner.
• Cross-Departmental Support: Work closely with the operations and logistics teams to ensure all administrative tasks are completed efficiently, contributing to the smooth flow of operations.
• Customer Interaction: Provide basic support to customer inquiries related to delivery statuses and documentation, ensuring a professional and prompt response.

Qualifications:

• Administrative Experience: Prior experience in an administrative role, preferably within a logistics or transportation environment, is highly advantageous.
• Strong Organizational Skills: The ability to manage multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail.
• Proficiency in Data Entry: Experience with data entry and using software systems to manage delivery and logistics data is preferred.
• Team Collaboration: Excellent communication skills and a willingness to work closely with other team members to ensure seamless operations.
• Problem-Solving Ability: A proactive approach to identifying issues and solving them efficiently before they impact operations.
• Technological Savvy: Familiarity with logistics software, Microsoft Office (especially Excel), and other relevant systems used in operations and administrative tasks.
• Time Management: The ability to prioritize tasks and manage time effectively, ensuring all tasks are completed within deadlines.

Why Join Us? As an Operations Support Administrator, you’ll be joining a fast-growing and dynamic company at the forefront of logistics and transportation services. You will gain hands-on experience working in a high-paced, supportive environment where your contributions are vital to our success. We offer:

• Career Growth: Opportunities to develop your skills and grow within the organization.
• Work-Life Balance: Supportive work environment with a focus on ensuring employee well-being.
• Learning Opportunities: Exposure to various aspects of logistics and the chance to work with experienced professionals.

This is an exciting opportunity for individuals who are passionate about logistics and want to play a vital role in keeping operations running smoothly. If you are organized, motivated, and ready to make a difference, we’d love to hear from you!