Operations & Reservations Executive

About The Opportunity

As a member of the Operations team, the Operations Executive plays a key role to ensure that Discova meets and exceeds its goals and operates successfully. The Operations Executive will work in partnership with the Operations Team Leader managing and coordinating events and executing the operational standards and requirements that will drive customer satisfaction and productivity. This will involve the delivery of best-in-class service and memorable local experiences for the customer.

Your main responsibility is:

1. Event Coordination:
   • Plan, organize, and execute events from start to finish, including logistics, scheduling, and on-site management.
   • Collaborate with clients to understand their requirements and deliver exceptional event experiences.
   • Coordinate with vendors, venues, and service providers to ensure smooth event operations.
   • Manage event budgets and ensure cost-effective solutions while maintaining high-quality standards.
2. Operations Support:
   • Oversee and coordinate business operations, including bookings, itineraries, and travel arrangements.
   • Provide support to clients by addressing inquiries, resolving issues, and ensuring a seamless travel experience.
   • Work with suppliers and partners to arrange travel services, accommodations, and activities for clients.
3. Administrative Duties:
   • Maintain accurate records of events and operations, including contracts, invoices, and client communications.
   • Prepare reports and provide insights on event performance and operations.
4. Customer Service:
   • Deliver exceptional customer service and build strong relationships with clients and stakeholders.
   • Address and resolve any issues or concerns related to events or FIT operations promptly and professionally.

About You

The Essentials:

• A Bachelor Degree or a degree in tourism and hospitality is an advantage.
• Experience in a DMC or tour operator is an advantage.
• Good command of both written and spoken English.
• An understanding and belief in Responsible Tourism is desirable.

The Attributes:

• Excellent organizational skills with the ability to be flexible and implement change when needed.
• Strong background in event planning and operations, with the ability to multitask and handle various responsibilities efficiently.
• Strong communication skills, both written and verbal across a variety of cultures to a diverse range of people (customers, suppliers, team members, leaders).
• Highly motivated, self-starter prepared to do whatever it takes to succeed.
• High attention to detail.
• Able to work under pressure and juggle multiple tasks and able to work outside office hours when required.
• Solution-focused and great at problem-solving.
• Able to work independently and within a team assisting team members to help everyone achieve results.
• Personally aligned with Discova’s company purpose and values.

About Discova

As a leading regional destination management company operating in numerous destinations across South, East, and Southeast Asia, joining the Discova team means being in your element. Discova holds responsible travel at its core, working responsibly with customers, host communities, and local business partners to offer the best value, highly rated experiences with customer satisfaction as a hallmark of their service.

Discova’s people are homegrown—95% are locals, blending local know-how with an understanding of what makes a Discova trip to their home country special.

To be part of the Discova family is to be in your element, and being in your element means being the best you can be in any situation, doing what you love, whatever your role, being valued for who you are and what you do, continuing to grow as the world changes, and joining a family that creates a world of possibilities.

To learn more about Discova click: https://www.discova.com/

Work Perks!

What's in it for you: We are renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. The passion and dedication of our teams keep the company on top of the industry ladder. That's also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Discova is a desire to have fun. Reward and Recognition: Celebrate your and others' success at our regular Buzz Nights and the annual Global Gathering—you'll have to experience it to believe it!
• Use your smarts: Our people always use their quick thinking, expertise, and tenacity to figure things out.
• Love for travel: We were founded by people who wanted to travel and wanted others to do the same. That passion is evident in our people and service. From travel discounts to inspection trips, travel invigorates, and this transcends into our culture.
• Be appreciated: Our benefits go beyond the industry standards as we truly value those seeking growth with Discova for an extended period. Working holidays, extended leave, and work anniversary benefits are all part of the Discova philosophy.
• Personal connections: We are a big business founded on personal relationships. "We work globally, live locally" is one of our credos that really makes a difference in our world of travel possibilities.
• A career, not a job: We offer genuine opportunities for people to grow and evolve. We back our people all the way, regardless of the results. We are firmly committed to supporting every employee's professional and personal development.
• Giving Back: As one of the very few, we are proud to provide corporate social responsibility programmes across all our departments. These programmes support nominated charities through workplace giving, promote volunteering, and support fundraising initiatives through our employee giving and office environmental programmes. All our employees can even enjoy one volunteer day per calendar year.

We thank all candidates for their interest; however, only those selected to continue the process will be contacted.

Exclusivity Notice: We are not currently engaging with external recruitment agencies for this specified position. Any applications received through a recruitment agency will be considered under the sole ownership of Discova. Should the situation change, we will communicate any updates accordingly.