Operations & Reservations Executive

Job no: 522899
Brand: Discova
Work type: Full time
Location: Kuala Lumpur, Malaysia
Categories: Wholesale & Product

Operations & Reservations Executive

As a member of the Operations team, the Operations Executive plays a key role to ensure that Discova meets and exceeds its goals and operates successfully. The Operations Executive will work in partnership with the Operations Team Leader managing and coordinating events and executing the operational standards and requirements that will drive customer satisfaction and productivity. This will involve the delivery of best-in-class service and memorable local experiences for the customer.

Your main responsibilities are:

• Event Coordination:
  Plan, organize, and execute events from start to finish, including logistics, scheduling, and on-site management.
  Collaborate with clients to understand their requirements and deliver exceptional event experiences.
  Coordinate with vendors, venues, and service providers to ensure smooth event operations.
  Manage event budgets and ensure cost-effective solutions while maintaining high-quality standards.
• Operations Support:
  Oversee and coordinate business operations, including bookings, itineraries, and travel arrangements.
  Provide support to clients by addressing inquiries, resolving issues, and ensuring a seamless travel experience.
  Work with suppliers and partners to arrange travel services, accommodations, and activities for clients.
• Administrative Duties:
  Maintain accurate records of events and operations, including contracts, invoices, and client communications.
  Prepare reports and provide insights on event performance and operations.
• Customer Service:
  Deliver exceptional customer service and build strong relationships with clients and stakeholders.
  Address and resolve any issues or concerns related to events or FIT operations promptly and professionally.

About you

The Essentials:

• A Bachelor Degree or a degree in tourism and hospitality is an advantage.
• Experience in a DMC or tour operator is an advantage.
• Good command of both written and spoken English.
• An understanding and belief in Responsible Tourism is desirable.

The Attributes:

• Excellent organizational skills with the ability to be flexible and implement change when needed.
• Strong background in event planning and operations, with the ability to multitask and handle various responsibilities efficiently.
• Strong communication skills, both written and verbal, across a variety of cultures to a diverse range of people (customers, suppliers, team members, leaders).
• Highly motivated, self-starter prepared to do whatever it takes to succeed.
• High attention to detail.
• Able to work under pressure and juggle multiple tasks, and able to work outside office hours when required.
• Solution-focused and great at problem solving.
• Able to work independently and within a team assisting team members to help everyone achieve results.
• Personally aligned with Discova’s company purpose and values.

About Discova

As a leading regional destination management company operating in numerous destinations across South, East, and Southeast Asia, joining the Discova team means being in your element. Discova holds responsible travel at its core, working responsibly with customers, host communities, and local business partners to offer the best value, highly rated experiences with customer satisfaction as a hallmark of their service.

What's in it for you: We are renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. The passion and dedication of our teams keep the company on top of the industry ladder. That's also why we offer some great employee benefits and perks outside of the norm.

We thank all candidates for their interest; however, only those selected to continue the process will be contacted.

Exclusivity Notice: We are not currently engaging with external recruitment agencies for this specified position. Any applications received through a recruitment agency will be considered under the sole ownership of Discova. Should the situation change, we will communicate any updates accordingly.