Operations Manager Malaysia

ID: 554552

Location: Penang, MY

Operations Manager Malaysia

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Operations Management:

• Overall responsible for all activities in one of the regional CLL Control Towers
• Ensure compliance and adherence of all Control Tower teams to established and agreed processes and work standards with customers (SOPs)
• Overall responsible and accountable for the fulfilment of agreed internal and customer quality metrics and KPIs, with the aim to achieve high-quality service delivery to CLL’s customers
• Constantly monitor and improve team productivity to ensure profitability of all operational accounts
• Act as senior management counterpart and ultimate escalation point for Control Tower Operations with regards to unresolved operational issues towards other CLL management stakeholders as well as CLL customers

Team and People Management:

• Disciplinary and functional management of the CLL Control Tower team, ensuring adherence of all operational teams to CEVA’s values and policies. Direct reports include Operations Managers as well as CLL systems / IT support functions.
• Management of team performance through monitoring of internal KPIs, including productivity and labour performance
• Responsible for adequate staffing levels and professional development of team members, including training / development plans and succession planning
• Oversee resource needs and liaise with regional and global HR teams in recruiting and onboarding process for new hire

P&L and Contract Management:

• Manage the Control Tower P&L to ensure profitability vs. operational cost across all account teams
• Ensure that all provided operational services are billed in a timely and correct manner. Continuously monitor Control Tower KPIs to identify scope creep and fluctuations in volume that could impact profitability, address and resolve issues in close collaboration with contract management functions.
• Provide input to contract management and regional head of operations for budget and recurring forecast exercises
• Manage regular exchanges with CLL Contract Managers on business strategy and continuous improvement initiatives
• Contribute to the development and implementation of customer account roadmaps in cooperation with CLL regional heads, contract management and business development

Control Tower Governance:

• Ensure that all applicable company policies are communicated and adhered to by all Control Tower staff.
• Actively initiate, support and supervise performance action plans in the Control Towers in close relation with BPE functions
• Manage and oversee successful rollout of new customer implementations in the control tower by ensuring operational procedures are defined, documented (SOP, WI), trained and signed off by all operational stakeholders. Ensure participation of operational stakeholders in project work in close alignment with project teams. Actively contribute to project reviews and project steering board meetings. Act as the escalation contact for the project manager in case of issues with operational implementations.

Other duties:

• Support cross-customer improvement projects in collaboration with Contract Managers and/or Business Process Excellence teams
• Support regional business development activities, e.g. by supporting workshops with prospective clients, on-site visits or customer presentations
• Drive regular exchanges between Operations Managers to establish knowledge sharing and use of best practices across various customer accounts
• Maintain regular exchanges with management teams in other CLL Control Towers, ensure that global initiatives are rolled out consistently across regional Control Towers
• Identify and address areas of improvement within the CLL service and systems landscape. Liaise with other CLL management functions to constantly enhance CLL’s operational service offering.
• Manage other projects as assigned by Regional Head of Operations

CEVA Logistics is proud to be an equal opportunity workplace and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.