Operations Manager (Labuan)

GAC Marine L.L.C

Labuan

MYR 30,000 - 60,000

Job description

Job Description

Work Location: Labuan (East Malaysia)

Job Responsibilities:

Experience in coordinate with shipping line, freight forwarder, custom broker and haulier in import & export shipments arrangements and deliveries.
Manage the overall FCL/ LCL / Conventional import & export shipments by sea, land and air.
Handle customers' enquiries and resolve problems and complaints.
Coordinate with customers and overseas agents to monitor shipment status and provide timely updates.
Prepare quotations for customers/agents in a timely manner with sufficient details and follow up.
Ensure all documentation and billing are checked, compiled, and stored.
Input costs and sales into the system in a timely manner.
Provide leadership to the team, working closely and training them to achieve overall customer satisfaction.
Build and maintain excellent relationships with clients.
Attend and assist in indoor meetings with customers as necessary.
Prepare reports with sales and volume data.
Perform any other additional tasks assigned by superior and management.

Job Requirements:

Understanding of Sea & Air freight FCL & LCL arrangements, documentation (SI to carriers, & Shipping Pre-Alerts), customs clearance, and transportation.
Good knowledge of and familiarity with Incoterms, import/export/custom-related matters.
At least 5 years of working experience in freight forwarding/shipping.
Experience in a managerial or supervisory role.
Experience in handling haulers and dealing with shipping liners.
Able to multi-task, hands-on, and prioritize jobs.
Excellent interpersonal, verbal, and written communication skills.
Able to work independently, as a team player, multi-task, self-motivated, work under pressure, and make quick decisions to solve problems.
Fluent in English and Bahasa Malaysia.
Candidate must possess at least a Graduate/Professional Certificate.