Operations Manager (5 Stars Hotel)

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Are you a passionate leader with a flair for operational excellence and guest satisfaction?

Join us as our Manager, Hotel Operations and take the helm in ensuring smooth operations across our luxurious all-suite property.

What You’ll Do:

1. Hotel Operations Management:

Oversee daily hotel operations, ensure high service standards, and collaborate with department heads to deliver exceptional guest experiences.

2. Building Facilities and Management Office:

Manage building facilities and the Management Office, ensuring compliance, maintenance, and seamless integration with hotel operations.

Responsibilities:

• Oversee daily hotel operations across Front Office, Housekeeping, F&B, Maintenance, Kitchen, and Security.
• Support building facilities management to ensure seamless integration between hotel and property operations.
• Develop strategies to enhance guest experiences and operational efficiency.
• Manage budgets, monitor financial performance, and drive profitability.
• Lead and mentor cross-functional teams to maintain high standards of service.
• Implement SOPs for both hotel and building operations, ensuring compliance and safety.

Job Requirements:

• Bachelor’s Degree in Hospitality Management, Business, or a related field (preferred).
• Proven experience in hotel operations across multiple functions.
• Facilities management experience is a plus.
• Strong leadership, financial, and problem-solving skills.
• Proficient in analyzing operational metrics and implementing action plans.
• Familiarity with hotel management software, such as Opera PMS (an added advantage).
• Excellent communication and interpersonal skills.
• Flexibility to work varied shifts, including weekends and public holidays.