Operations Manager

Kiztopia is a successful start-up and the biggest indoor children playground in Singapore! We are seeking an experienced and results-driven Operations Manager to oversee Kiztopia’s operations and ensure efficient and effective processes across our indoor playgrounds in Malaysia. As the Operations Manager, you will be responsible for optimizing operational workflows, managing resources, and driving continuous improvement initiatives. This role requires strong leadership skills, strategic thinking, and the ability to collaborate with cross-functional teams.

Highlights of what we offer:

• Dynamic, fun and rewarding working environment
• Close knitted team
• Good employee benefits (eg. medical insurance, on job training, etc.)
• Career growth and development opportunities

Roles and Responsibilities

• Collaborate with General Manager to establish priorities and develop initiatives for improving business’s Key Performance Indicators to increase profits, minimize and control costs.
• Keep the General Manager promptly and fully informed of all issues and take prompt corrective action when necessary. Perform all other duties and responsibilities as required or requested by General Manager.
• Provide oversight on expenditure analysis, financial reporting, procurement, and asset management to ensure strong and profitable sales growth.
• Identify areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
• Set performance goals and objectives to meet both company and customer expectations while also ensuring accuracy and quality.
• Adhere to high ethical standards and comply with all regulations/applicable laws.
• Network with clients and customers to improve the presence and reputation of the branch and company.
• Oversee and manage all areas of the playground and make decisions on matters of importance to guest service.
• Ensure proper actions and reports are completed for any incidents.
• Complete job responsibilities and performance objectives in a timely and effective manner and in accordance with the Company policies and procedures.
• Recruit, hire, and train a competent team of both backend and frontline staff to deliver high-quality work and maintain high standards across all operations.

Job Requirements

• At least 5 years of working experience in branch management.
• Experience with preschool education and/or children-enrichment is an advantage.
• Excellent verbal, written and interpersonal communication skills.
• Able to work independently and effectively under tight deadlines in a fast-paced environment.
• Able to work as a team and share best practices with colleagues to achieve the overall aims of the Company’s indoor play area.

Qualifications Requirements

• Diploma/Degree in business administration.