Operations Manager

Job Responsibilities:

1. Oversee and manage the daily operations of the dental clinics.
2. Ensure that all equipment and facilities are well-maintained and fully operational.
3. Implement standard operating procedures (SOPs) to optimize workflows, reduce costs, and improve service quality.
4. Monitor the performance of various departments, ensuring that they meet operational goals and KPIs.

Team Management:

1. Lead and supervise the staff across multiple departments, ensuring effective communication and collaboration.
2. Develop work schedules, assign tasks, and monitor the performance of the team.
3. Conduct regular staff meetings and training sessions to keep the team updated on protocols, policies, and new technologies.
4. Handle recruitment, onboarding, and staff development to ensure a skilled and motivated workforce.

Customer Experience:

1. Ensure a high standard of customer service, addressing customer concerns and resolving any issues.
2. Monitor client feedback and make improvements to enhance the customer experience.
3. Implement initiatives to increase customer retention and satisfaction.

Inventory & Supply Chain Management:

1. Oversee the procurement of necessary supplies and equipment, maintaining optimal inventory levels.
2. Ensure timely orders of materials and manage supplier relationships to minimize operational downtime.
3. Track and control inventory, preventing wastage and ensuring cost-effectiveness.

Budget Management:

1. Work closely with the finance team to manage operational budgets, ensuring expenditures stay within the allocated budget.
2. Analyze monthly expenses and find cost-saving opportunities without compromising service quality.
3. Ensure profitability by controlling operational costs and optimizing resource allocation.

Compliance & Safety:

1. Ensure that all operations comply with local regulations, certifications, and industry standards (e.g., KKM, CKAPS).
2. Maintain safety protocols and health standards to ensure a safe environment for both employees and clients.
3. Conduct regular audits to identify areas for improvement in compliance and safety practices.

Strategic Planning & Reporting:

1. Collaborate with the CEO to develop long-term operational strategies that align with the company's growth objectives.
2. Prepare and present regular reports on operational performance, including productivity, revenue, and cost metrics.
3. Implement new technologies or processes that improve efficiency and customer outcomes.
4. Manage relationships with external vendors, suppliers, and partners to ensure smooth operations and quality services.
5. Negotiate contracts and agreements that are beneficial to the company's operational needs.