Operations Manager

Job Summary: Medic Asia Sdn Bhd is a leading provider of medical-related training services, aiming to enhance the knowledge and skills of individuals in the public and healthcare sectors. We are seeking a proactive, motivated, and experienced operations manager to join our team.

Key Responsibilities:

1. Operations Management:
   Oversee and improve day-to-day operations to ensure smooth delivery of training programs.
   Collaborate with internal teams to enhance efficiency and streamline processes.
   Manage training schedules, logistics, and resources to meet client needs.
   Maintain high standards of service quality and compliance with industry regulations.
2. Sales & Administration:
   Develop and implement strategies to generate new business and expand existing accounts.
   Build strong relationships with corporate clients, educational institutions, and healthcare organizations to secure training contracts.
   Manage administrative tasks, including documentation, contracts, and reporting.
   Track and report on sales activities, progress, and revenue generation.
   Prepare proposals, presentations, and contracts for potential clients.
   Provide exceptional customer service and support to clients.
3. Marketing & Business Development:
   Lead marketing campaigns to increase awareness of Medic Asia’s training programs.
   Identify new market trends, opportunities, and potential clients within the medical and healthcare sectors.
   Represent Medic Asia at industry events, conferences, and networking functions.
   Develop and maintain partnerships with industry stakeholders and HRDF-related bodies.
   Collaborate with the marketing team to design promotional materials and digital content.
4. HRDF Experience (Preferred):
   Experience with HRDF (Human Resources Development Fund) processes and funding opportunities.
   Assist clients in understanding HRDF claims and processes related to training funding.
   Ensure all necessary documentation for HRDF claims is accurate and submitted on time.

Requirements:

1. Bachelor's degree in Business Administration, Marketing, Healthcare Management, or a related field.
2. Proven experience in business development, sales, and marketing within the training or healthcare industry.
3. Strong administrative skills with the ability to manage multiple projects.
4. Knowledge of HRDF and training-related funding processes is highly preferred.
5. Excellent communication, negotiation, and presentation skills.
6. Ability to build and maintain strong client relationships.
7. Strong problem-solving skills and a proactive approach to challenges.