Operations Lead

• Salary up to $4,500
• Mon - Fri: 8.30 am - 6.00 pm
• Growth opportunities
• Central

Job Scope:

• Being directly involved in the day-to-day operations of the company services department.
• Periodically rotate through the work duties of executive-level staff in the operations department.
• Propose modifications for the work duties of executive staff to increase work efficiency, decrease human error, and align the executive’s work duties with other departments.
• Directly manage the performance and KPI achievement of a team of operations executives based overseas.
• Track changes in work processes and periodically update standard operating procedure manuals.
• Research pricing and service trends of national and international competitors.
• Create plans for implementing and improving business strategies in the operations department.
• Assess the company’s operational and strategic performance.
• Align processes, resources-planning, and department goals with the company’s overall business strategy.
• Provide support to executive-level staff when the company undergoes significant organisational changes.

Job Requirements:

• At least 2 years’ experience in a senior operation, senior customer service, corporate planning, strategic, or managerial role.
• Confidence in learning and becoming proficient in new types of technology, including complicated automation technology.

For consideration, kindly submit your CV by clicking “APPLY Now.”

Only shortlisted candidates will be notified.

EA Reg. No: R22107887 | Gladys Chang Si Min