Operations Executive , Media Operations

Job Description:

Dentsu is a global leader in integrated growth and transformation, driving sustainable solutions and innovation for some of the world's most influential brands. Founded in 1901, dentsu operates in approximately 120 countries with a team of approximately 68,000 employees, and boasts a network of world-class brands, including Carat, Dentsu Creative, dentsu X, iProspect, Merkle, and more. These brands, each with deep expertise in media, creativity, and digital, collaborate to deliver integrated growth solutions that create lasting, meaningful impact.

What your typical day will look like:

As the Operations Executive for Media Operations, your role is to support the Client Leaders, their team, and the Operations Managers by providing operational support of one or more elements of the end-to-end client lifecycle, from onboarding through offboarding, as well as billing, processes, budget maintenance, reporting, and audit.

Core responsibilities include:

• Client Engagement & Process Improvement – Maintains relationships across Media Operations, gathers feedback for continuous improvement, and ensures adherence to processes and SOPs.

• Client Onboarding & Offboarding – Supports smooth transitions for client operations, ensuring proper management from onboarding to offboarding.

• Billing & Budget Management – Approves invoices, reconciles media deliveries with suppliers, conducts billing audits, and ensures budget tracking through MPAs and other financial references.

• Operational Efficiency & Compliance – Maximizes offshoring utilization, contributes to SOP documentation, enhances operational KPIs, and provides additional support as needed.

A bit about you:

• Technical Skills & Expertise – Strong proficiency in Microsoft Excel (Pivot Tables, VLOOKUP) with experience in billing, financial tracking, or procurement systems.

• Media & Financial Knowledge (Preferred) – Understanding of media operations, budgeting, invoicing, and supplier reconciliation is an advantage.

• Client & Stakeholder Management – Ability to build relationships, support client onboarding/offboarding, and ensure process adherence.

• Operational & Process Efficiency – Strong analytical, problem-solving, and multitasking skills to enhance SOPs, optimize workflows, and improve financial and operational processes.

What’s in it for you:

• Flexible hybrid working arrangement.
• The opportunity to give back with dedicated volunteer leave and our whole-company event, One Day for Change.
• 3 whole company Wellness days off per year for you to switch off and take your day, your way.
• Career Development and Learning & Development opportunities, including access to our global online dentsu University.
• Be part of a global network that truly invests in recognising performance via our Never Before Awards, and social impact, including having a clearly mapped path to becoming net zero.

Innovating to Impact:

At dentsu, our diverse and inclusive culture empowers our employees to bring their whole selves to work, fostering innovation and delivering better outcomes for our people, clients, and communities. This culture is key to driving sustainable, transformative results across the business.

We actively encourage applications from people with disabilities and from individuals of all ages, backgrounds, nationalities, and cultures. If you want to be part of a global network where opportunities are limitless, we look forward to welcoming you.

Next Steps:

Sound exactly like the sort of role for you? Apply now!

Location: Kuala Lumpur

Brand: Dentsu

Time Type: Full time

Contract Type: Permanent