Operations Director

JOB SUMMARY

Manages facility in a manner that reduces operating costs, increases revenues and ensures customer expectations are exceeded.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Pursues additional business opportunities to expand the business and to increase customer satisfaction.
2. Completes long-range planning to support overall goals of the Company.
3. Responsible for the discipline and morale of the facility or facilities. Supports the Company and the goals of the VP, Operations.
4. Coordinates with Company senior staff, peers and senior staff via email, phone, fax and in person.
5. Performs policy-making, decision-making and long-range planning with these groups to support goals of the Company.
6. Sets policy and does periodic forecasting of revenue and capital expenditures, in a manner which reduces operational costs, increases revenue, exceeds customer expectations, grows current business and obtains new business.
7. Leads staff and management, ensuring all groups work together, trends are monitored and quality is kept to a high standard. Ensures the good of the Company is kept in mind in all management decisions.
8. Looks for ways to improve efficiency and management of all facilities under control by sharing of resources.
9. Provides site familiarization and follow-up with Company senior staff, current customers and prospective customers with a view towards winning new business for the Company.
10. Reviews all pricing associated with current and prospective customers.
11. May perform other duties and responsibilities as assigned.

1. Strong knowledge of global and regional logistics operations and industry.
2. Strong proficiency in determining logistics requirements to enable company’s business goals and objectives with ability to devise and implement strategy to achieve targets.
3. Strong financial and analytical ability. Proficiency in managing business analytics to determine optimum company footprint.
4. Strong knowledge of international direct and indirect taxes as well as global customs regimes.
5. Proven track record of successful change management accomplishments, implementing and management continuous productivity and cost reduction programs.
6. Strong and convincing communication skills.
7. Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required.

1. Bachelor’s degree from four-year college or university required. Master’s degree preferred.
2. Minimum four (4) years related work experience with a high volume electronic manufacturing-services company.
3. Extensive experience working directly with customer and developing the customer relationship.
4. Experience of personnel management and development.
5. Or an equivalent combination of education, training or experience.