Operations Associate Manager

Job Description

Major accountabilities:

1. General administrative support: Deals with complex administrative and organizational assignments independently and takes care of general administrative tasks.
2. Involved in strategic planning processes.
3. Interaction: Informs, advises, and supports the team and associates from outside the team on processes, guidelines, and services that are specific to the department.
4. Accommodates customer’s specific needs.
5. Work processes in own area of responsibility: Initiates new processes or modification of processes and coordinates the introduction of new or modified processes.
6. Handling of administrative projects: Acts as project coordinator/manager for administrative projects (design, planning, implementation, communication, etc.) - Supervisory tasks: Mentors temporary employees or apprentices or assumes a limited project coordination/management role.
7. Proactively engage stakeholders to ensure that on-site client’s expectations are met through high levels of customer service - Effectively manage service vendor to ensure an on-time deliverable system.
8. 24/7 emergency call support and site attendance is required.
9. Flexibility and ownership of the overall operations.
10. Reporting of technical complaints/adverse events/special case scenarios related to Novartis products within 24 hours of receipt - Distribution of marketing samples (where applicable).

Key Performance Indicators

1. Enhance operational effectiveness and efficiency.
2. Consistently monitor and control the quality of performance.
3. Reduce operational costs.
4. Maximize asset value and extend asset life cycle.

Minimum Requirements

Work Experience:

1. Managing Crises.
2. Cross Cultural Experience.
3. Collaborating across boundaries.

Skills

1. Quality decision making.
2. Managing resources.
3. Creativity and visioning.
4. Being assertive.
5. Conflict management.
6. Challenging the status quo.
7. Influencing and persuading.
8. Transaction Deal Structuring.
9. Franchise Strategy Prioritization.
10. Analyzing stakeholder requirements.

Languages

1. English.

Why Sandoz?

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, touched the lives of almost 500 million patients last year and while we are proud of this achievement, we have an ambition to do more!

With investments in new development capabilities, state-of-the-art production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.

Our momentum and entrepreneurial spirit is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is encouraged!

The future is ours to shape!

Commitment To Diversity & Inclusion

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Join our Sandoz Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Sandoz and our career opportunities, join the Network here: Sandoz Talentpool (novartis.com)

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