Operations Assistant Manager (Hybrid Working)

Operations Assistant Manager (Hybrid Working)

SEEK operates outstanding online employment marketplaces, including Jobstreet and Jobsdb in Asia. SEEK has been assisting people in living more fulfilling and productive working lives and supporting organizations in achieving success for over 25 years.

Founded and headquartered in Melbourne, Australia, SEEK has grown into a multinational technology company with over 3,300 employees and is listed on the Australian Securities Exchange.

SEEK’s presence spans Australia, New Zealand, Hong Kong, Indonesia, Malaysia, the Philippines, Singapore, and Thailand. Additionally, SEEK has minority investments in employment marketplaces in China, South Korea, and Bangladesh.

SEEK develops and applies innovative data and technology tools to facilitate high-quality matching and improve the reliability of marketplace information.

SEEK received multiple awards for being a top workplace in technology and an employer of choice in Australia and Asia.

Job Description

Scope of Role

This role will report to the Area Manager as Key Account Manager. Your main responsibility will be to address client's sourcing needs using JobStreet.com solutions, while also maintaining long-term business partnerships with corporate accounts.

We are seeking an Assistant Manager, Operations, who is versatile and pays attention to details, to work collaboratively with country teams in driving organizational efficiency, enhancing productivity, and optimizing value. This regional position focuses on improving operations through effective governance, policies, and tools, while providing valuable insights to foster business success. The role requires a combination of strong leadership, technical expertise, and a team-oriented approach.

Key Responsibilities:

1. Salesforce Support and Data Management
   • Manage bulk upload requests with precision and timeliness to meet operational demands.
   • Partner with country teams to resolve data-related challenges.
   • Coordinate data quality and consistency within Salesforce.
   • Conduct training sessions for country teams as needed.
2. Governance and Policy Execution
   • Develop and uphold processes, governance frameworks, and policies to optimize operations.
   • Supervise compliance and ensure adherence to established guidelines.
   • Regularly review and refine processes to align with evolving business needs.
   • Update and improve policies to reflect interpersonal priorities.
   • Provide support to country teams for smooth implementation of operational workflows.
3. Operational Improvements and Efficiency
   • Collaborate with Business Analysts to build and refine Salesforce reports that offer actionable insights.
   • Analyze sales team performance to identify areas for improvement.
   • Simplify sales processes to reduce inefficiencies and delays.
   • Introduce tools and automation for routine tasks.
   • Gather and integrate feedback to improve strategies and outcomes.
   • Equip sales teams with vital resources, tools, and content to achieve efficient performance.
   • Lead and contribute to projects aimed at streamlining operations and delivering impactful results across the region.

Qualifications

• Bachelor’s degree in Business Administration or a related field, or equivalent experience.
• At least 5 years of operational experience, preferably in a regional capacity.
• Sophisticated proficiency in Salesforce and data analytics tools.
• Experience in cross-cultural and cross-functional environments.

Required Skills:

Technical Proficiencies

• Process Optimization: Proficient in evaluating and enhancing operational processes.
• Data Analysis: Skilled in utilizing analytics tools to track performance and uncover trends.
• Project Management: Skilled in planning, completing, and supervising project activities.
• Governance and Compliance: Familiarity with sales operations frameworks and compliance standards.

Soft Skills

• Leadership: Ability to empower and manage teams across regions effectively.
• Problem-Solving: Strong interest in analyzing and addressing challenges to find solutions.
• Communication: Outstanding skills for engaging collaborators and encouraging cross-functional collaboration.
• Adaptability: Adaptability in managing changing priorities and dynamic business requirements.
• Critical Thinking: Ability to align operational improvements with broader organizational goals.
• Collaborator Management: Proven experience in effectively managing regional relationships.

At SEEK we offer:

• Support of flexible working, including a mix of office and work from home days depending on your role.
• Annual Performance Bonus Plan.
• Casual dress – every day.

Additional Information

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.