Operation QAQC Executive

The Flash Suites Hiring! Full Time Operation QAQC Executive in WP Kuala Lumpur, Earn up to MYR 4,000

Posted 4 hours ago • Closing 8 Mar 2025

Fewer than 40 applicants. You still have a chance!

Responsibilities:

• Conduct regular inspections of guest rooms, ensuring cleanliness, functionality, and that amenities are in place to meet guest expectations.
• Identify and report any maintenance issues (e.g., faulty fixtures, wear and tear) to the maintenance team for prompt resolution.
• Evaluate the performance of housekeeping, front desk, and other operational staff, ensuring adherence to service standards and proper execution of daily tasks.
• Provide ongoing training and support to staff, reinforcing quality standards, service etiquette, and team alignment with the hotel’s guest service goals.
• Compile monthly quality reports, summarizing unit conditions, staff performance, and any areas requiring attention for the QA/QC Manager.
• Assist in developing new quality assurance processes or updating existing protocols to maintain high standards as guest expectations evolve.

Requirements:

• Fluency in Mandarin & English (speaking, reading, and writing)
• Good communication and interpersonal skills
• Organized, proactive, and adept at managing tasks
• Attention to detail and problem-solving skills
• Positive attitude, willingness to learn, and adaptability
• Possess a driving license
• More than one year of QAQC experience in the hotel management industry is a plus

Benefits:

• Annual Bonus
• Incentives
• EPF, Socso & EIS
• Annual Dinner
• Medical Claim
• Mileage Claim
• Friendly & flexible working environment

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