Operation Manager, Procure to Payment

Deliver the results that drive change.

At the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

Join us in our exciting quest to build the future home.

Centre of Excellence Accounts Receivable (AP) provides account payable services e.g: invoice processing, payment and Month End closing and reporting. This position is responsible for leading a service-oriented team of more than 10 staff and managing the AP processes to deliver timely and accurate financial reporting to the assigned countries across Asia Pacific (APAC).

A Typical Day

• Provide Accounts Payable transaction processing support to deliver Accounts Payable services to customers in accordance with established Accounts Payable processes and work procedures and in compliance with Electrolux policies, Electrolux Control System (ECS) requirements and local company legal and statutory requirements (if applicable).
• Develop and maintain customer-focused relationships with key stakeholders. In partnership, identify and deliver business adaptive processes to ensure core compliance.
• Foster a balance between customer-centric service delivery and core process compliance.
• Ability to coach themselves and others through change by using various forums to engage and solicit constructive feedback. Display the ability to transform feedback into efficiencies and knowledge.
• Ensure the daily operation’s activities assigned are managed and delivered timely to the Location within the Service Level Agreements (SLAs).
• Responsible for monitoring the full Account Payable (AP) cycle from invoice processing to payment in order to ensure that timelines and quality meet the internal KPIs and targets.
• Responsible for the task and process migration of AP function to transfer to Shared Services Centre in Malaysia from the respective countries.
• Key focal point of the services and to liaise with the Locations in resolving any daily operational issues and making sure that services provided are meeting the SLAs and quality.
• Closely monitor team’s deliverables to ensure all open/overdue items are being attended to and resolved in a timely manner.
• Attend to location queries and requests to resolve issues or escalate and provide alternative solutions for complex issues to the line manager.
• Involve and support the line manager on internal and external audit requests.
• Generate the Key Performance Indicators (KPIs) reports for internal measurement and provide commentaries on performance results to the Management.
• Collaborate with the other stream and functional support team to ensure that the integrated process is carried out efficiently and effectively.
• To uphold and execute controls with complete understanding and effectiveness.
• Continually seek improvements in service efficiency and quality while driving Country Process Harmonization for maximum Cost Competitiveness.
• Drive and manage finance projects by working closely with the IT team in order to meet project timeline and objectives.
• Provide strategic thinking and execute the planning in line with company goals.
• Plan, delegate and monitor the daily deliverables of team members and also provide assistance and guidance when required. This includes implementation of a robust back-up plan for all critical tasks within the team.
• Ensure the team compliance and adherence to the Desktop Task Procedures (DTPs).
• Conduct team meetings to provide report status and resolve any operational issues.
• Coach the team members on the work performance expectations, deliverables and carry out quarterly performance reviews.
• Plan and conduct regular training for team members in order to ensure high quality/productivity and efficient transfer of knowledge.
• Accountable for meeting operational targets, monitor procurement-to-payment teams' performance and involved in performance appraisal.
• Build and sustain effective relationships with locations and cross streams to deliver quality performance and implement best practices.
• Engage the stakeholders to resolve any operational issues.
• Identify opportunities and implement process improvements, simplifications and standardization.
• Review workflow and procedures to close service gaps to ensure productivity.
• Constantly review and maintain accurate and up-to-date DTPs and reference materials.
• Ad-hoc assignments/projects upon request from the line manager.

Who You Are

• 10 years working experience with a minimum of 3 years related working experience in Accounts Payable.
• Experience in supervising a big team (>20).
• Experience in a Shared Services environment is an added advantage.
• Strong technical, analytical and problem-solving skills.
• A team player, customer-oriented with good communication skills (written and verbal).
• Able to perform in a dynamic multi-cultural environment with an adaptive attitude.
• Strong adaptability skills and able to work efficiently under pressure with minimum supervision.
• Relevant tertiary qualifications: Degree in Accounting/ Finance/ Business Administration.
• 6 Sigma or other equivalent accreditations (optional).

Core Competencies

• Passion for innovation, customer obsession, drive for results, communicative, team-oriented, with analytical thinking, patience, attention to detail, organization, training skills, confidentiality, problem-solving skills, taking ownership and responsibility of outstanding issues and queries.
• Transition experience and/or ERP implementation experience as an added advantage.
• Experience of working in a multicultural, international environment.
• Available to travel / full-time oriented.

Where you’ll be:

You will be based in our Petaling Jaya office, and you will be part of our Accounts Payable Team.

Benefit highlights:

• Hybrid working arrangement.
• Discounts on Electrolux products and services.
• Medical & Hospitalization coverage for both employees and dependents.
• Dental & Optical.

As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.

Find more on:

Electrolux Group
Electrolux Group LinkedIn
Electrolux APAC & MEA: