Operation Manager

Company Background:

Let me provide you with some background about my client. They are a newly established company located at Senai Ipark in the EMS industry, listed among the top 50 worldwide. The headquarters is in Norway.

Job Description:

1. Quality Management:
   • Develop and maintain a robust quality management system encompassing quality assurance, environmental health and safety, and continuous improvement.
   • Establish and maintain a comprehensive framework for internal audits, external audits, and vendor/customer audits to ensure compliance with industry standards and regulatory requirements.
   • Lead corrective and preventive action (CAPA) processes, including root cause analysis, corrective action implementation, and effectiveness monitoring.
   • Responsible for the strategic management of supplier relationships and the implementation of customer quality initiatives, leveraging strong leadership and organizational skills to ensure the highest standards of quality and customer satisfaction.
   • Drive continuous improvement initiatives across quality management processes to enhance product quality, operational efficiency, and environmental health and safety performance.
   • Collaborate with cross-functional teams to ensure alignment of quality objectives with organizational goals.
2. Technical Services:
   • Oversee technical processes related to product management, process optimization, equipment maintenance, and test development services.
   • Evaluate and implement new technologies and processes to improve efficiency, reduce costs, and enhance product quality.
   • Manage relationships with suppliers and vendors to ensure technical requirements are met and address any technical issues that arise.
   • Provide technical leadership and support to internal teams and customers, resolving complex technical issues and driving innovation.
3. Product Technical Development and Implementation:
   • Ensure the development of tests and required equipment to meet customer requirements and internal policies and procedures.
   • Monitor the development of production documentation and ensure compliance with quality procedures, customer requirements, and legal standards.
   • Manage customer communication and evaluate change orders and new requests to ensure technical changes are implemented effectively.
4. Process Efficiency:
   • Monitor key performance indicators (KPIs) for performance and overall efficiency, conducting regular reviews and analyses to identify opportunities for improvement.
   • Develop and execute plans for cost-effective equipment replacements and investments to improve efficiency, reduce downtime and support business growth objectives.
   • Lead the development of strategies for technological development to drive revenue growth, operational excellence, and competitive advantage.
   • Ensure effective implementation of efficiency improvement programs and plans, optimizing processes and allocating resources effectively.
5. Operational Efficiency:
   • Monitor key performance indicators (KPIs) for performance and efficiency, identifying opportunities for improvement and implementing strategies to optimize processes.
   • Develop and execute plans for cost-effective equipment replacements and investments to improve efficiency and minimize downtime.
   • Lead the development of strategies for technological development to support revenue growth and operational excellence.
   • Ensure full compliance with company policies, legal requirements, and environmental health and safety regulations, while managing departmental resources effectively.
6. Personnel and Performance Management:
   • Establish departmental KPIs aligned with organizational objectives and develop a reporting framework to measure performance.
   • Plan departmental resources, identify training needs, and ensure timely implementation of training plans to enhance employee skills and performance.
   • Provide leadership and guidance to direct reports, fostering a culture of collaboration, accountability, and continuous improvement.
7. Budget and Resource Management:
   • Prepare departmental budgets in alignment with organizational goals and recommend approval by the general manager.
   • Ensure that departmental activities are in line with the budget, optimizing resource allocation and maximizing cost-effectiveness.
   • Manage investment planning and implementation, including equipment replacement, technology upgrades, and skill development initiatives.
8. Environmental Health and Safety:
   • Lead and organize the company's environmental health and safety compliance efforts, ensuring adherence to regulations and best practices.
   • Develop and implement policies, procedures, and training programs to promote a safe and healthy work environment.
   • Conduct regular audits and inspections to identify potential hazards and implement corrective actions as needed.
9. Others:
   • Business Intelligence: Set up expectations and allocate resources to analyze and keep updated on opportunities and trends, leveraging business intelligence to drive strategic decision-making.
   • Non-conformity Management: Establish and manage a framework for addressing nonconformists related to product specifications, component specifications, procedure requirements, and technical specifications.
   • Improvement and Maintenance of Equipment: Develop and prioritize frameworks for cost-effective regular maintenance and repair of equipment, minimizing downtime and component losses. Support equipment improvement initiatives and propose new technologies and methods to optimize equipment utilization and performance.

Job Requirements:

• Candidate must possess a professional certificate or bachelor's degree in engineering (Electrical/Electronic/Mechanical) or a related field.
• Proven track record with over 5 years of hands-on experience in operation management roles in the EMS industry.
• Proven expertise in implementing and maintaining ISO quality management systems, along with a comprehensive understanding of quality assurance methodologies such as 8D, Failure Mode and Effects Analysis (FMEA), and Advanced Product Quality Planning (APQP).
• Thorough knowledge and hands-on experience in SMT processes and THT processes and other PCB assembly processes, with a deep understanding of the intricacies involved in manufacturing complex electronic assemblies.
• Proven track record of optimizing production processes, improving efficiency, and reducing defects in PCB assembly operations, leveraging advanced manufacturing techniques and continuous improvement methodologies.
• A strategic thinker with the ability to conceptualize and drive forward-thinking quality initiatives, adapting to the evolving needs of a dynamic business environment.
• Capable of hands-on, proactive engagement across end-to-end operations, demonstrating strong analytical skills with meticulous attention to detail to identify causes and devise targeted solutions for enhancing operational performance through continuous improvement initiatives.
• Exceptional leadership skills, including the ability to inspire and motivate cross-functional teams, foster a culture of continuous improvement, and effectively navigate complex organizational structures.
• Strong communication skills in English, both verbal and written, and proficiency in standard office software applications like the Microsoft Office suite.

Salary Range:

• From RM15000 to RM25000